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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches
Business response:
Jeremy, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property was dirty. My room had roaches. Very disappointed.
Business response:
Robert, thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Lobby service was the worst I’ve experienced in a while, was given 2 different rooms that were not cleaned and lobby staff never apologized and was hardly on seat
Business response:
Thank you for being our guest. We are sorry for the cleanliness and service issues you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank You so much for helping us with your feedback.
The room smelled like smoke. Sheets and not been changed
Business response:
We sincerely apologize for the smoke odor you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean, ensuring it is not repeated in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
After check in, went to my room and the door handle stuck to the point that I would literally have to push down on it with my body weight and two hands to open. The room was clean, but there were no cup for water or a bucket for ice, not was their any ice in the freezer. There were no extra blankets available except the thin one on the bed. When I called for more, was told there were none. The toilet had a sign on it that said that the toilets were upgraded to eco-friendly toilets and don’t need to be held down to flush. But... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our maintenance department in an effort to improve our service levels moving forward. Kindly note, s per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We urge you to choose us again as we are confident your next stay will be a much better one. S... read more
Shameful is how I can summarize my experience with this hotel. I called ahead of time to inform the front desk of our late check in, when I got there for check in I waited outside on the phone for 10 minutes until someone opened the door. Upon checking in, I inquired about upgrading to a double bed and my question was ignored and I was just told NO! We did not spend much time in the hotel, as we mainly just needed to sleep there. On what was supposed to be our last night, my husband found COCKROACHES!!! I called the front, n... read more
Business response:
Dear Adriana, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Worse than a Super 8 Broken glass and trash in the walkway/hallway (walkway/hallway to rooms is not enclosed) for 3 days. I told them about it after the first night's stay and it was still there the day I checked out. My "smoke-free" room smelled like cigarettes. Someone tried to enter my room at 7:26 a.m. the first morning - I heard them messing with the door, and my dog immediately started growling directly at the doorknob when he heard it (really glad he did). I informed the front desk about the incident about 30 minutes ... read more
Business response:
Thank you for your review. We apologize for the disturbances from other guests during your stay. We apologize that we were not able to resolve the issue to your satisfaction. We value your comments and hope to be more diligent in our service levels going forward. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope yo... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.