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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one even in the office when I showed up, had to find a different hotel.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Close to airport...other than that not good. Gave us a room that was not cleaned as if someone else was staying there.
Business response:
Andrew, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
1st room I was put into wasn't cleaned at all. I was then place into another room which the AC didn't work.
Business response:
Ryan, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Choose a different place I would never stay here again. There was blood stains on the sheets, the sheets were not clean with little black dots all over the place, and it smelt like mold. The door did not lock well and didnt fit the door frame. The blanket was incredibly itchy and the air conditioner was incredibly loud and needed to be serviced. For its close proximity to the airport I was shocked they didnt offer a shuttle. It was also incredibly difficult to communicate with the front desk staff- they rarely answered the p... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Very bad place to stay in it’s not safe
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Won't stay there again. TV did not work, shower and sink water was warm at best. Woke up with a rash on my face and arms. Guess either something bit me, or I am allergic to the detergent they use to clean the sheets. Dried urine on the toilet. One or two of those issues I could look past as being a off day. But not a list like this. I would have checked out and stayed somewhere else but I was so tired and jet lagged. Plus trying to get my money back would have been a big long drawn out process. But I will not stay there agai... read more
Business response:
Ron, thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We hope you will reconsider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, H... read more
Ugh!! This hotel is dingy and has so many things wrong with it. There was no smoke detector in my room, the mattress was lumpy and extremely uncomfortable, there were no wash cloths in the bathroom and the toilet would not flush unless I took the lid off the tank and pushed the fill valve down myself. The first room they put me in reeks of cigarettes and the second one was a little better until everyone outside decided to smoke in front of my air conditioner and the smoke smell got sucked into the room. The person at the fro... read more
Business response:
Matthew, thank you for your review. We appreciate you letting us know that the smoke alarm was missing from your guest room during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect the room and correct this issue. Also, we are a non-smoking hotel, but on a rare occasion a guest does not comply, and we regret the inconvenience you had. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I work at the airport, so I got a room so I wouldn’t have to drive home. I’ve stayed here before but it’s more for convenience instead of quality. First it took my room half the night to warm up. That heater is not very good. Next I took a shower and there wasn’t a wash cloth, just towels. I can go on but I will just say that you get what you pay for and I got the bare minimum.
Business response:
Herbert, thank you for choosing us and for sharing your feedback. We regret we were not able to meet your expectations and apologize for the issues you had with the airconditioning unit. We will share your feedback with our maintenance team and will make sure the issue is fixed. We hope you will choose us again and allow us the chance to provide you with a better experience. Sincerely, Hotel Management
It’s not amazing but not terrible Front desk was unattended upon checkin at 4pm- had to call to get a worker to the desk. The toilet tank lid was off of the toilet upon arrival to the room and the bathtub did not drain during use. Overall it wasn’t dirty, just needs some attention.
Business response:
Sarah, thank you for choosing our hotel for your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Moreover, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with the appropriate team for review and act... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.