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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like stale cigarettes. Doesn’t help that the air conditioner was right next to where they store garbage cans and the stairs where everyone was smoking. Bedding and sink had long black hair on them. I was traveling alone and the front desk person announced my room number in front of everyone.
Business response:
Thank you for reviewing your stay with us. We are sorry for the odor and cleanliness issues you encountered while you were here. We assure you that we have brought your comments about the garbage cans to the attention of our housekeeping for review and action. We have strict policies where we prohibit smoking in some areas so we also appreciate you letting us know about this so we can address it appropriately. It was a pleasure to have you as our guest and we hope to have you back for the seamless experience you deserve. Sin... read more
Business response:
Thank You so much for helping us with your feedback.
You get what you pay for. Room was very worn, no cups or glasses for water or anything else. TV did not work.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with the room and regret the inconvenience it caused. We will share your concerns with the maintenance team to fix it immediately. Please note, kitchenware is available at the front desk to ensure cleanliness. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. Your concerns regarding the television have been shared with the maintenance team to ... read more
We had reserved a night at Extended Stay America in Sterling, Washington D.C. for October 22nd in March. When we arrived, we were told there was no reservation for us and they didn't have any available rooms. Needless to say, I will never book anything on the Orbitz site again!
It was the poorest locations of yours that I have ever stayed. Grounds were filthy, rooms in poor repair. Phone didn't work, nor some of the lights., No signage at lobby side of building nor does address match the website one.
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered while you were here and for the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. We have also shared your concerns with our housekeeping team so that they can take the necessary steps. We will also be sure to review our third-party websites in addition to our offici... read more
Check-in was pretty simple, with no problems. The room was extremely run down and had roaches.
Business response:
Thank you for choosing our hotel. We apologize for the difficulties you experienced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. Thank you again for your feedback, and we hope you will consider and stay with us the next time you are in our area. Sincerely, Hotel Management
Save your time don’t even look any further than this review. You will find a nicer clean her room and an ez 8 motel. Hotel literally had roaches. The bathtub glaze was chipped and falling out so bad that I had to cut my foot. My room has not been cleaned once while I was there. They charge me 20 extra dollars for an additional pillow because they only gave me one. They charge me twice and I still have not received a refund. They overcharged me. You’re much better off finding a dumpster to sleep in is there room stunk. I have... read more
This place should be called “Extended STINK America.” People obviously smoke in these so-called non/smoking rooms, and the rugs it also smelled like the sewer overflowed into the room. Soap was cheap and hardly lathered. I’ll never stay at Extended Stay America ever again!!
Drug activity. Unclean room. Police caution tape on premises. Internet did not work. Management rude and unhelpful.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.