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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not satisfied for 70/night The odor of the room was bad and it does not look as clean as they claim
Business response:
Marco, we are very sorry for the disappointing stay you had and regret the issue you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The studio room Smells so bad smoking... it was horrible when I arrived . I want to be refunded I leave the place in the minute
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the smoke odor you experienced in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Roaches in the bathroom, toilets were not clean, fire alarms went off in the middle of the night and would not turn off for more than 20 mins. Addressed the staff during checkout for refund considering the numerous roaches in my room. Staff refused a refund.
Business response:
Amanda, thank you for being our guest. We are sorry your sleep was disturbed by the fire alarm during your stay and apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to... read more
Horrible service.odor of cigarettes. Tv and reclining chair did not work. Filthy carpet.
Business response:
Enrique, we sincerely apologize for the difficulties you had during your stay. Your feedback has been discussed with our housekeeping and maintenance departments, and we are working closely with them to reiterate the importance of providing a comfortable stay to the guests entering our doors. Please consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
tthe place was supposed to be non smoking but the room that got was so stinky, so I had to tell the person on the front desk who was not a happy at all and changed the room but the second one was the same the sheets were filthy. I needed a good night sleep but I got a sleepless night instead. I will never stay in that place again and I will tell all my friends so disgusting and dissatisfying experience. the person in the front desk was very rude.
Business response:
First and foremost, we apologize for the odor you encountered in both the rooms assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry that the poor service you received from our front desk associate. We understand your frustration and have discussed your feedback with the appropriate individual to ensure this is not repeated in the future. Please consider giving us another chance to prove we are up ... read more
Roaches
Business response:
Jeremy, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property was dirty. My room had roaches. Very disappointed.
Business response:
Robert, thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.