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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave my room to someone else I never stayed their. They claimed they were full. I was forced to go elsewhere and pay a substantial amount more for the reservation.
I arrived there late at night. I was so tired, but I hardly find how to go into its entrance.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we weren’t to the mark in this attempt. We wish you had called us as our front desk would have assisted you. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Gave away our rooms. Compensated by giving all separate rooms. Very dirty, no elevator, breakfast was granola bars. Spend a bit more and get a much better hotel
Business response:
Deborah, thank you for your review. We are sorry for the reservation issues you had and were not able to accommodate you with the suite of your choice. We also apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our front desk and housekeeping teams to ensure they are more diligent going forward. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future changes. We value your comments and hope you will consider giving us a... read more
It’s just a bed and a shower! Absolutely no frills While this is a convenient location, only a few miles from Dulles, it’s a hotel that should be in the $50-$70.00 price range. Hotel room reeked of smoke and was fitted with the bare essentials, but lacked any dinking cups or glasses, not even a paper cup!
Business response:
Jerome, thank you for choosing our hotel. Although you liked our location, we are sorry for the odor you encountered and regret the disappointing stay you had. Your feedback has been shared with the housekeeping team to make sure this room receives a deep clean ensuring our future guests’ do not have the same problem. We would also like to inform you that, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to yo... read more
Air conditioning was broken. Door to bathroom was broken.
Business response:
Thank you for your review of your recent stay. We are sorry for the maintenance issues in your suite. Your feedback will be shared with the appropriate team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There was nothing to like. I was a late check in but there was no response to the bell or telephone. I called expedia and they called the hotel. I already had a bad feeling when I looked into the lobby and saw the dirty tiled floor and un-vacuumed strip of carpet. It took the person 30 minutes to check me in as he did not know how to do it and eventally had to call someone on the phone who talked him through it. They then gave me a room which was on the other side of the block even though he could see I had heavy luggage and... read more
Not great Had to move rooms as the room smelt of smoke, the next room had cobwebs and overall not that clean. Had to ask for a remote and toilet roll as just half of one in the room, didn’t take a shower and didn’t want to use it.
Business response:
Thank you for taking the time to review your experience. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced in your rooms. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We regret the inconvenience caused during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very dirty place. Don't waste your time and money to stay here.
Business response:
Chaw,thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.