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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was terrible when I tried to enter the room the key did not open I went to reception and tried again to open and the room was occupied rented the room 2 times In the same day 😡😡
Business response:
Thank you for being our guest. Please accept our apologies for the unfortunate incident and regret the inconveniences it caused. Your feedback will be shared with our front desk associates so we can take action to prevent these issues from happening again. We value your feedback and hope you will choose us again so we can provide you with a much better experience. Sincerely, Hotel Management
There were roaches in one of our rooms and the other had been smoked in. The cabinets in all the kitchen areas and bathrooms were falling apart.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the smoke odor and the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Very dirty haf roaches. Complained after 5mins of being in room they refused to refund my money. I could not believe what i was seeing and experiencinf with theae employeea
No I will not bad mouth a business publicly. they tried
Business response:
Jason, thank you for choosing our hotel for your stay. We were disheartened to see your review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Health and safety The check-in experience was quick and easy. However the condition of the room was less than stellar. Upon walking into the room you could feel that the carpet was wet due to the air conditioner leaking. Looking closer at the unit itself there was mold on the vents and it was clear that the filter was dirty or clogged. The curtain didn't close all of the way which caused the sunlight to shine directly where the pillows were on the bed. The bathroom was clean enough save for some mold on the shower soap dish.... read more
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issues you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Rest assured, your feedback will be shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel ... read more
Not a clean place. The room had not been swept in weeks, beer bottle cap on the floor mirrors and pictures were dirty with something dripping off of the picture. There was dental floss hanging from the bedside lamp. No pillow case on one of the two pillows. Sheets were very stained yellow. The bathtub had red ...something smeared in it. There was a towel in the bathtub..... crumbs on the table, and in the leather recliner.
Business response:
John, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
We did not like thiz propetty. It was dirty, bugs in room, the room smelled like nildew amd mold.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Reached late in the night and the receptionist was not at all friendly and it took 2 hours to do my check in. His system was not working but when I called the number given on hotel website, they say that the reservation is confirmed. Very slow systems and low knowledgable staff.
Business response:
Thank you very much for choosing our hotel during your visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
This place is disgusting.
Business response:
Melissa, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.