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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s just a bed and a shower! Absolutely no frills While this is a convenient location, only a few miles from Dulles, it’s a hotel that should be in the $50-$70.00 price range. Hotel room reeked of smoke and was fitted with the bare essentials, but lacked any dinking cups or glasses, not even a paper cup!
Business response:
Jerome, thank you for choosing our hotel. Although you liked our location, we are sorry for the odor you encountered and regret the disappointing stay you had. Your feedback has been shared with the housekeeping team to make sure this room receives a deep clean ensuring our future guests’ do not have the same problem. We would also like to inform you that, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to yo... read more
Air conditioning was broken. Door to bathroom was broken.
Business response:
Thank you for your review of your recent stay. We are sorry for the maintenance issues in your suite. Your feedback will be shared with the appropriate team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There was nothing to like. I was a late check in but there was no response to the bell or telephone. I called expedia and they called the hotel. I already had a bad feeling when I looked into the lobby and saw the dirty tiled floor and un-vacuumed strip of carpet. It took the person 30 minutes to check me in as he did not know how to do it and eventally had to call someone on the phone who talked him through it. They then gave me a room which was on the other side of the block even though he could see I had heavy luggage and... read more
Not great Had to move rooms as the room smelt of smoke, the next room had cobwebs and overall not that clean. Had to ask for a remote and toilet roll as just half of one in the room, didn’t take a shower and didn’t want to use it.
Business response:
Thank you for taking the time to review your experience. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced in your rooms. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We regret the inconvenience caused during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very dirty place. Don't waste your time and money to stay here.
Business response:
Chaw,thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was terrible when I tried to enter the room the key did not open I went to reception and tried again to open and the room was occupied rented the room 2 times In the same day 😡😡
Business response:
Thank you for being our guest. Please accept our apologies for the unfortunate incident and regret the inconveniences it caused. Your feedback will be shared with our front desk associates so we can take action to prevent these issues from happening again. We value your feedback and hope you will choose us again so we can provide you with a much better experience. Sincerely, Hotel Management
There were roaches in one of our rooms and the other had been smoked in. The cabinets in all the kitchen areas and bathrooms were falling apart.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the smoke odor and the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Very dirty haf roaches. Complained after 5mins of being in room they refused to refund my money. I could not believe what i was seeing and experiencinf with theae employeea
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.