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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible place to stay. Place is a total dump. No smoking room was full of smoke. TV didn’t work. Front desk didn’t answer the phone. Whole property was dingy and unkept on the outside. Terrible place.
Business response:
Anthony, please accept sincerest apologies for the cleanliness and service issues you encountered during your stay. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Hotel was clean. Pillows smelled like sweat. No hot water which was not mentioned on webite. Had very important business meeting and could not shower and clean up aftr long day of travel
Business response:
We appreciate your feedback. We are terribly sorry to have inconvenienced you with the plumbing issue. We hope you'll see this for the isolated incident that it was. Your concern regarding the pillows will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to see you again when your travels bring you back this way. Sincerely, Hotel Management
We waited 2 hours to check in after a late arrival flight. There was no one at the office and was directed by the phone outside to an extended stay in North Carolina.
Business response:
Thank you for choosing us. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, Hotel Management
Cheap and convenient to airport, but was dirty, and smelled horrible. I was in a non smoking room but it reeked of cigarettes and I left smelling like cigarettes without smoking. I slept fully clothed because I didnt want my skin touching anything.
Business response:
Joshua, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke issues. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Convenient location. But plenty of better options from which to choose.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Shady Horrible lumpy bed, room smelled like cigarettes, dark walkways - hard to find from the front desk when you’re walking , NO SHUTTLE!!!! Price was perfect ...
Business response:
Tammara, thank you for returning back to us. A clean and comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. Also, we apologize for the front desk associates not being available when needed. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Disgusting Disgusting room. Smelled like stale cigarettes. Pile of garbage outside front door. The smell came inside. Empty beer cans everywhere around the entrance of my room. Not a single cup or glass to drink water from. Could not sleep in such a filthy, smelly room.
Business response:
John, we apologize your room had an odor issue. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please know to ensure cleanliness of kitchenware upon check-in, these items are kept at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Alaa, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.