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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfied customer Did an early check in over the phone but once I arrived, room wasn’t available and the one I was given didn’t have linen or pillows. Additionally, reserved a 2 night stay but only one night showed on my reservation.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the housekeeping problem in the room provided to you. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was a lot of smell from cigarettes and a lot of dog hair all over the place this is the most disgusting place I haven’t been
Business response:
Lopez, thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We hope you will consider g... read more
Wedding night stay This was certainly a first for me at extended stay america. Service was none existent. When we got to the room we noticed what looked like dried male fluid on the toilet seat. Dried tooh paste all over the bathroom floor. Hair all over the bathtub. One trash can was missing a bag. Only one small soap and one shampoo, everywhere else that I've stayed at an Extended Stay America they have had 3 soaps or more one face soap and 2 bath soaps and at least 2 or more shampoos. Lights were disconnected/unplugged. P... read more
Business response:
Felipe, thanks for choosing our hotel for your wedding night stay. Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you both will reconsider a future stay as we would welcome the opportunity to reg... read more
Terrible place to stay. Place is a total dump. No smoking room was full of smoke. TV didn’t work. Front desk didn’t answer the phone. Whole property was dingy and unkept on the outside. Terrible place.
Business response:
Anthony, please accept sincerest apologies for the cleanliness and service issues you encountered during your stay. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Hotel was clean. Pillows smelled like sweat. No hot water which was not mentioned on webite. Had very important business meeting and could not shower and clean up aftr long day of travel
Business response:
We appreciate your feedback. We are terribly sorry to have inconvenienced you with the plumbing issue. We hope you'll see this for the isolated incident that it was. Your concern regarding the pillows will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to see you again when your travels bring you back this way. Sincerely, Hotel Management
We waited 2 hours to check in after a late arrival flight. There was no one at the office and was directed by the phone outside to an extended stay in North Carolina.
Business response:
Thank you for choosing us. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.