Extended Stay America Select Suites - Wichita - Airport

JOHN L 

on BBB

a year ago

Room 416. The room and hallway have a musty odor. The window panes are dirty, and the floor carpet is too old. 

Robert W 

on BBB

a year ago

Be very careful at this hotel checked in on Sunday, July 14 and I was early because i was attending a convention down the road at the *** upon arriving I was told but the front desk employee that she would have to charge me for $10 for early check in there was no notification sent with my confirmation stating that I would be charged an additional fee, secondly it is no where on this company's website stating the same, there was no sign post on the wall and/or front counter stating the same I believe that this employee has be... read more

Lori M 

on BBB

a year ago

My room was a disaster: Tiled floor, not carpet, that hadn't been mopped or swept in a loooong time, So-called non-smoking room reeked of cigarettes, so bad, the next day my clothing reeked of cigarette smoke, the bathroom had hair all over - tub, sink, counters, floor, is filled with very unsavory people, COST ME $104.85 for this dive for ONE night, and, finally it was poor customer service as the staff member, who didn't smile even once, when I complained about smoke, 'yeah, uh, sometimes people smoke anyway, it happens'. ... read more

Teresa S 

on BBB

a year ago

At check in their credit card system was having issues & I had to call my bank with the bank person literally having to tell the front desk clerk 5 times to restart the credit card machine that they were not receiving the transactions when I swiped my card, the hotel SMELLED HORRIBLE, website showed a pool but turns out they don't have one, the carpet in the room was wet, the bathroom door would not close, the counters were peeling & cracked, 2 towels in the room where 4 people where going to be staying & when I asked for mo... read more

Archie S 

on BBB

a year ago

I would prefer that you didnt force me to choose one star. Your hotel at ***************************************** in ******* is way below a one star. Please take the time and check the condition of this hotel, afterwards, you will not ask folks to rate. 

A G 

on BBB

a year ago

0 Stars THE FILTHIEST ROOM I have even seen open to guest. Every single thing in the room was FILTHY! I dont know where to begin! I took out my phone to record the scene, I skin crawled as I saw small roaches/bugs crawling on the carpet & the room couch/chair. I left went back to the front desk & got my full refund including the deposit back. Lost For Words. Inexcusable! 

Duncan M 

on BBB

a year ago

Unfortunately we had a bad experience. we had 2 rooms.Rooms / bathroom were dirty. No cooking utilities. Room key did not work at the last night. It was after 10 pm. No one at the front desk anymore, the emergency was not answered. 1 guest had exact same problem. After calling the booking line, we got help after 40 min of waiting for a person who was clearly in the hotel. 

April B 

on BBB

a year ago

We didn't stay long probably for 2-3 hours since our concert plans didn't work out. We ended up just leaving since the hotel was pretty sketchy with people who looked as if they were living there long term. Hotel had a smell. People who were staying there looked concerning. We didn't live far away, so we just decided to leave. We stayed in the **** location in ********** which we thought wouldn't be too bad, however we were pretty surprised. 

Paul M 

on BBB

a year ago

DO NOT STAY HERE. It was awful. Upon check in they could not get a key card to work for 30 minutes. Finally got it and left once to buy ice at a gas station and came back to key not working again. It was beyond frustrating. Breakfast was blah..... snacks really.