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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Avoid if you can Well what can I say.. not a great place the receptionist was great but rooms dated not very clean bed a camp bed style I appreciate is $90 a night but expected better..
Business response:
Hello Christopher. Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Way Under Expectations for an Extended Stay I understand certain expectations with hotel stays, especially when paying under $100 a night. I am a reasonable person who knows i get what i pay for so i am not quick to judge. I travel a decent amount and when i travel with the family, i always try and choose a room with better amenities than if i were by myself. I chose this extended stay despite the bad reviews, because many reviews are about perspective. For someone who travels as much as i do, it's safe to say that my assess... read more
Business response:
Thank you so much for your very detailed review, Charles. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful ... read more
The smell of cigarettes was unbearable
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
The staff. Holly to be exact and Matt were super rude upon our arrival.
Business response:
We apologize that you did received such a negative impression after staying at our hotel. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
Smelly No coffeemaker No iron/iron board Steel frame bed Would not recommend
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Arisa. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
My room key did not work, there was no one at the desk, service was horrible. When we were finally able to get some help it was 2 hours later and the guy had an attitude about it. The room was already paid for
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience due to the issues with service. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dirty towel left in bathroom upon arrival. Bed is actually a COT and is very uncomfortable and not big enough for 2 people. No ice machine and very thin walls. No clean towels given during 2 day stay. I will NOT be back.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
This is not a hotel, it's more of a halfway house in a bad neighborhood. The whole place was FILTHY and smelled strongly of cigarette smoke. The elevator smelled like pot. We are still working on getting a refund since we couldn't have our baby sleep in a room with cigarette smoke. There are no beds, only cots. You have to take out your own garbage.
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.