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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was awkward and unpleasant. The bed was tiny and the sheets did not fit properly. The hotel smelled bad as if it had just been exterminated with a chemical spray.
The odor. No service. The odor. No housekeeping. The odor. The noise. The odor. The cleanliness. The odor. It was horrible. I am shocked that it would be a property on Expedia.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Eric. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The floor desperately needed to be moped, dirt all over the walls, occasional roaches, tennants throwing trashy parties in the parking lot, and the bed might as well just be a boxspring. But for 55 a night i can deal with a lot.
Disgusting customer service and scam hotel We showed up at the hotel for our reservation and was told that we couldn’t just stay one night it had to be a minimum of two. We were then 3 hours away from home after a day on the beach WITH OUR PET and stranded. When we immediately got upset (as I am sure anyone would have) the curtain was pulled down in our face. It was also hard disgusting customer service. As we walked out people staying there walking in said “be glad you are not staying here!” The lady from hotels.com was ext... read more
Business response:
Thank you for your review, Jessica. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
No
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Horrible stay Worst hotel stay ever. Bed was a full size cot. Room smelled. Tub half full with water. You needed to take your garbage out to dumpster in parking lot. Clean towels cost extra. You needed to take dirty towels down and exchange them for clean ones. Checked out next morning. Was told I would not get refund for unused days. Disputing charge with my Credit Card company.
Business response:
Hello Debra. Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Stay away from this hotel. We paid over $100 per night and stayed in a cockroach infested and stinky room. The room was the breeding ground for all kinds of cockroach species. Someone was smoking marijuana above or the room next to us and the fumes were penetrating our room. It was hard to sleep through the night because of all the noises that were coming from the hallways. We addressed these concerns to the staff and asked for a refund for this horrible experience which was disregarded and rejected.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.