This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On the outside of the building there was a huge roach right outside of the door. The front desk receptionist was very nice however the bugs outside was snitch for me to not check in.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We also apologize for the issues that you experienced with noise levels, cleanliness and customer service and will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Absolutely disgusting. Filthy. To start holly the front desk person gave me someone else’s room and when she noticed she asked the other family to ask me to leave the room. Then on top of that she charged us the wrong rate and told the other family to ask me for $30 “the difference “
Business response:
Thank you for your review, Jairo. We apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones
Business response:
Thank you for taking time to review our hotel, Jarrett. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Disappointed but lesson learned The people at the front desk we very nice and wonderful. However, the people staying in the hotel/motel were very loud, and you could hear profanity through closed doors. The hotel says it is non-smoking but people clearly did not follow that rule. The aroma of cigarettes and marijuana filled the halls. The confusing part was the hotel provided ash trays in the rooms but said no smoking?? I would not bring my family back here. This is no plight towards the front desk people they were wonderful... read more
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the noise and unpleasant odors, Jocelyn. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
This is the first time I ever write a review. I booked a two night stay and left after the first night. This is what I encountered: dirty floors, clogged sinks/tubs, dirty microwave, roaches, and worst of all bed bugs. I couldn’t stay another nights. I checked out around 5 am because I couldn’t sleep. I never got a refund for the second night.
Business response:
Thank you for candid and detailed feedback. We are so disheartened to see that you experienced issues with cleanliness during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Wasn't much we liked. Bed was terrible. Pillows ultra thin, refrigerator made noise. Disappointed no maid service. No extra towels etc, unless a few charged, the way I understand. Best thing was the shower.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved due to our amenity offerings and the discomfort of the bed. Thank you for sharing your impressions so that we can continue to improve, and we wish you all the best in your future travels
Not a dreadful place for the price, it gets the job done. The room wasn’t ready yet when we arrived even though we came an hour after the earliest check-in time and the bathroom wasn’t stocked with toiletries (unless you count the used soap bar in the shower). The walls are very thin so you can listen to your neighbors phone vibrate as they sleep through their alarm. If you like sleeping on airplanes the ac unit is is perfect for you and there are no lamps so all you have are the overhead lights.
Business response:
I'm so sorry you did not enjoy the wonderful stay we intended for you because of the issues with the oise levels and amenities. We will certainly use your feedback to help us improve and we wish you only the best in your future travels. Thank you for letting us know.
Check in was quick. Room was dirty like someone just made the bed with dirty sheets. The sheets had old blood stains on them.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room. We will make sure that we address these concerns with our housekeeping team for immediate action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.