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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Sent message to the hotel that we would be a late check in get in to find out I was charged as a no show then for the price to would think you would get some time of housekeeping they even charge for a iron and ironing board no hangers disappointed
Business response:
Aretha, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Not worth the money Uncomfortable beds, cockroaches, check in was for 3pm and a line formed in the hallway. The desk clerk was rude & pulled down a wooden window stating it was shift change at 3pm, when we were supposed to check in. She stated we would all have to wait - and we did! Only 2 towels provided. The whole floor and our room reeked of smoke and cooking odors.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret to see that you encountered these issues with pest sightings, and apologize for the discomfort of the bed, along with our amenity offerings. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have a chance to welcome you back and provide you with the hospitality for which we are known.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Check-in was awkward and unpleasant. The bed was tiny and the sheets did not fit properly. The hotel smelled bad as if it had just been exterminated with a chemical spray.
The odor. No service. The odor. No housekeeping. The odor. The noise. The odor. The cleanliness. The odor. It was horrible. I am shocked that it would be a property on Expedia.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Eric. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The floor desperately needed to be moped, dirt all over the walls, occasional roaches, tennants throwing trashy parties in the parking lot, and the bed might as well just be a boxspring. But for 55 a night i can deal with a lot.
Disgusting customer service and scam hotel We showed up at the hotel for our reservation and was told that we couldn’t just stay one night it had to be a minimum of two. We were then 3 hours away from home after a day on the beach WITH OUR PET and stranded. When we immediately got upset (as I am sure anyone would have) the curtain was pulled down in our face. It was also hard disgusting customer service. As we walked out people staying there walking in said “be glad you are not staying here!” The lady from hotels.com was ext... read more
Business response:
Thank you for your review, Jessica. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.