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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Horrible stay Worst hotel stay ever. Bed was a full size cot. Room smelled. Tub half full with water. You needed to take your garbage out to dumpster in parking lot. Clean towels cost extra. You needed to take dirty towels down and exchange them for clean ones. Checked out next morning. Was told I would not get refund for unused days. Disputing charge with my Credit Card company.
Business response:
Hello Debra. Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Stay away from this hotel. We paid over $100 per night and stayed in a cockroach infested and stinky room. The room was the breeding ground for all kinds of cockroach species. Someone was smoking marijuana above or the room next to us and the fumes were penetrating our room. It was hard to sleep through the night because of all the noises that were coming from the hallways. We addressed these concerns to the staff and asked for a refund for this horrible experience which was disregarded and rejected.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
On the outside of the building there was a huge roach right outside of the door. The front desk receptionist was very nice however the bugs outside was snitch for me to not check in.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We also apologize for the issues that you experienced with noise levels, cleanliness and customer service and will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Absolutely disgusting. Filthy. To start holly the front desk person gave me someone else’s room and when she noticed she asked the other family to ask me to leave the room. Then on top of that she charged us the wrong rate and told the other family to ask me for $30 “the difference “
Business response:
Thank you for your review, Jairo. We apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones
Business response:
Thank you for taking time to review our hotel, Jarrett. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Disappointed but lesson learned The people at the front desk we very nice and wonderful. However, the people staying in the hotel/motel were very loud, and you could hear profanity through closed doors. The hotel says it is non-smoking but people clearly did not follow that rule. The aroma of cigarettes and marijuana filled the halls. The confusing part was the hotel provided ash trays in the rooms but said no smoking?? I would not bring my family back here. This is no plight towards the front desk people they were wonderful... read more
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the noise and unpleasant odors, Jocelyn. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
This is the first time I ever write a review. I booked a two night stay and left after the first night. This is what I encountered: dirty floors, clogged sinks/tubs, dirty microwave, roaches, and worst of all bed bugs. I couldn’t stay another nights. I checked out around 5 am because I couldn’t sleep. I never got a refund for the second night.
Business response:
Thank you for candid and detailed feedback. We are so disheartened to see that you experienced issues with cleanliness during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.