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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel, Ezequiel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Never again will I stay at this place Stains on walls, drip marks on pictures and walls. Bathroom cabinet was falling apart and laminate was coming off. Beds we saggy and room and whole building smelled like cigarette smoke not including the weed smell in the hallway. It appeared as though hotel was focused more on long term residents. Checkin was delayed as general manager couldn’t see my payment in his system too. Whole experience was bad.
Business response:
Thank you for candid and detailed feedback, Darren. We are so disheartened to see that you experienced issues with cleanliness and customer service during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
Everything was awful
Business response:
Thank you for your review. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Business response:
I'm so sorry to see that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating and we hope that your future travels are wonderful ones.
As soon as I walked into the lobby I waited over 30 min for someone to show up so I can get checked in. I found a roach crawling in the kitchen area, the sink and shelf’s were dirty need to be wiped down. I had wires hanging from the ac/ heating unit, and a big hole that was poorly patched up. I got charged a different price than what I was quoted online. I feel like I wasted my money there will not ever go back there again. I heard babies crying and people yelling within their room ,I could hear whom ever running upstairs i... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, maintenance issues, noise levels and pest sightings. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that yo... read more
The bed was horrible, slept one hour the whole night! There were only 2 towels for 3 people. Never coming back ever.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay due to the issue with the bed and town alottment. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Awful, I will never stay there again. Awful room in really bad shape, cigarettes smoke smell all night in the room. Super noisy, you can here other rooms guests. I didn't sleep at all.
Business response:
Thank you for your review, Perez. We can't apologize enough that you experienced issues with unpleasant odors and disruptive noise levels. Our excellent staff works to address and resolve these types of concerns immediately, and we can't apologize enough that this did not happen for you. We can assure you that we will address this with our super friendly and helpful team for proper action and resolve. We wish you all the best in your future travels.
Smells like an ash tray, not anything like the pictures, roaches under my bed, overall disgusting and poor customer service from management.
Business response:
Thank you for your candid review of your stay. We can't tell you how disappointing it is to see that you encountered these issues during your time with us. We can assure you that we will address the issues with the possible pest sightings, offensive odors, and customer service with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Oh no! We hate to see the low rating, and we apologize that you did not enjoy your stay. We are constantly looking for ways to improve and hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.