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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Small and uncomfortable Awful bed and the room smelled of, I don't know what, maybe disinfectant, but it kept me up. Security door to the outside closest to my room was not working so the guests, who spent the entire evening smoking and drinking outside that door, just propped it open with a rock.
Business response:
Thank you for taking the time to review your stay, Robert. We sincerely apologize that you experienced such a troubling experience during your stay with us due to odors and noise disruptions. We can make sure that we address these issues with our team at the property for immediate action and resolve. Thank you for allowing us to host you and we hope that all your future travels are wonderful.
Business response:
Thank you for taking time to review our hotel, Jessica. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Not the cleanest, there were bugs and no mask wearing was enforced in public areas.
Business response:
Thank you for your feedback, Bobo. Please accept our sincerest apologies for the issues with overall cleanliness, pest sightings and lack of face coverings. We strive to deliver a high level of cleanliness and hospitality and can't apologize enough that this did not come through. We can assure you that we will address these concerns with our pest control provider, along with our management team for proper action and resolve to avoid these issues in the future. We are so sorry for any inconvenience that was created, but we do... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Filthy When we checked in our room had been marked clean at the front desk, check in time is after 3pm we checked in well after that the room was not clean at all. Dirty bed linens and dirty towels were laying on bed; trash bag had been taken out of can but sat in room. Room had not been swept or dusted there was an inch of dust covering entire room. Bathroom was filthy- toothpaste on mirror, sand in tub, grime in toilet random trash laying on floor through out room. We were so tired we ended up ckeaning it ourselves! Absolu... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for you due to the issues with the overall cleanliness of the room. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Front desk was the only best That it happen in that place , her name is Vanes
Business response:
We are happy to see that you enjoyed our friendly and professional staff at the front desk, but we are so sorry that you did not enjoy your overall stay with us, Willians. We hope to have another chance to host you and make your experience much better. We do hope that all your future travels are wonderful ones.
Horrible. Horrible. Horrible. I would never stay here again even if it was for free. Roaches EVERYWHERE, and when we went to the front desk to tell them they didn’t even make eye contact and told us to go back into the room. Our phone didn’t work so we could never call make a call. One night police cars surrounded the hotel and we were told that we couldn’t enter for a long time. Please don’t waste your time or money here for I can assure you you’ll be unhappy. And believe me I am no Karen.
Business response:
Thank you for letting us know of an insect sighting, along with the encounter with having to wait outside, Dante. We take this very seriously and we are so sorry for disappointing you as we handle this situation with our pest control provider and housekeeping team for immediate resolve. We appreciate hearing from you.
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Business response:
Thank you for rating our hotel. We hate to see that it was not the enjoyable experience that we intended for you. We hope you give us another chance to show you a better experience the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.