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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn't much we liked. Bed was terrible. Pillows ultra thin, refrigerator made noise. Disappointed no maid service. No extra towels etc, unless a few charged, the way I understand. Best thing was the shower.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved due to our amenity offerings and the discomfort of the bed. Thank you for sharing your impressions so that we can continue to improve, and we wish you all the best in your future travels
Not a dreadful place for the price, it gets the job done. The room wasn’t ready yet when we arrived even though we came an hour after the earliest check-in time and the bathroom wasn’t stocked with toiletries (unless you count the used soap bar in the shower). The walls are very thin so you can listen to your neighbors phone vibrate as they sleep through their alarm. If you like sleeping on airplanes the ac unit is is perfect for you and there are no lamps so all you have are the overhead lights.
Business response:
I'm so sorry you did not enjoy the wonderful stay we intended for you because of the issues with the oise levels and amenities. We will certainly use your feedback to help us improve and we wish you only the best in your future travels. Thank you for letting us know.
Check in was quick. Room was dirty like someone just made the bed with dirty sheets. The sheets had old blood stains on them.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room. We will make sure that we address these concerns with our housekeeping team for immediate action and resolve.
Business response:
Thank you for taking time to review our hotel, Ezequiel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Never again will I stay at this place Stains on walls, drip marks on pictures and walls. Bathroom cabinet was falling apart and laminate was coming off. Beds we saggy and room and whole building smelled like cigarette smoke not including the weed smell in the hallway. It appeared as though hotel was focused more on long term residents. Checkin was delayed as general manager couldn’t see my payment in his system too. Whole experience was bad.
Business response:
Thank you for candid and detailed feedback, Darren. We are so disheartened to see that you experienced issues with cleanliness and customer service during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
Everything was awful
Business response:
Thank you for your review. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Business response:
I'm so sorry to see that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating and we hope that your future travels are wonderful ones.
As soon as I walked into the lobby I waited over 30 min for someone to show up so I can get checked in. I found a roach crawling in the kitchen area, the sink and shelf’s were dirty need to be wiped down. I had wires hanging from the ac/ heating unit, and a big hole that was poorly patched up. I got charged a different price than what I was quoted online. I feel like I wasted my money there will not ever go back there again. I heard babies crying and people yelling within their room ,I could hear whom ever running upstairs i... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, maintenance issues, noise levels and pest sightings. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that yo... read more
The bed was horrible, slept one hour the whole night! There were only 2 towels for 3 people. Never coming back ever.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay due to the issue with the bed and town alottment. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.