This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful, I will never stay there again. Awful room in really bad shape, cigarettes smoke smell all night in the room. Super noisy, you can here other rooms guests. I didn't sleep at all.
Business response:
Thank you for your review, Perez. We can't apologize enough that you experienced issues with unpleasant odors and disruptive noise levels. Our excellent staff works to address and resolve these types of concerns immediately, and we can't apologize enough that this did not happen for you. We can assure you that we will address this with our super friendly and helpful team for proper action and resolve. We wish you all the best in your future travels.
Smells like an ash tray, not anything like the pictures, roaches under my bed, overall disgusting and poor customer service from management.
Business response:
Thank you for your candid review of your stay. We can't tell you how disappointing it is to see that you encountered these issues during your time with us. We can assure you that we will address the issues with the possible pest sightings, offensive odors, and customer service with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Oh no! We hate to see the low rating, and we apologize that you did not enjoy your stay. We are constantly looking for ways to improve and hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Small and uncomfortable Awful bed and the room smelled of, I don't know what, maybe disinfectant, but it kept me up. Security door to the outside closest to my room was not working so the guests, who spent the entire evening smoking and drinking outside that door, just propped it open with a rock.
Business response:
Thank you for taking the time to review your stay, Robert. We sincerely apologize that you experienced such a troubling experience during your stay with us due to odors and noise disruptions. We can make sure that we address these issues with our team at the property for immediate action and resolve. Thank you for allowing us to host you and we hope that all your future travels are wonderful.
Business response:
Thank you for taking time to review our hotel, Jessica. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Not the cleanest, there were bugs and no mask wearing was enforced in public areas.
Business response:
Thank you for your feedback, Bobo. Please accept our sincerest apologies for the issues with overall cleanliness, pest sightings and lack of face coverings. We strive to deliver a high level of cleanliness and hospitality and can't apologize enough that this did not come through. We can assure you that we will address these concerns with our pest control provider, along with our management team for proper action and resolve to avoid these issues in the future. We are so sorry for any inconvenience that was created, but we do... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Filthy When we checked in our room had been marked clean at the front desk, check in time is after 3pm we checked in well after that the room was not clean at all. Dirty bed linens and dirty towels were laying on bed; trash bag had been taken out of can but sat in room. Room had not been swept or dusted there was an inch of dust covering entire room. Bathroom was filthy- toothpaste on mirror, sand in tub, grime in toilet random trash laying on floor through out room. We were so tired we ended up ckeaning it ourselves! Absolu... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for you due to the issues with the overall cleanliness of the room. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.