Extended Stay America Select Suites - Wilmington - West

Donna 

on Expedia

5 years ago

BEWARE! DO NOT STAY HERE! My kids and I lasted about 45 minutes in this dump! AC didn't work, no one there to fix or move us to another room as there is no staff after I think 9pm. Drug deals in the lobby and we were asked both times we were on the elevator if we were "looking for a good time". Bugs all over the beds and floors, something bit my son in the bed, there were used tissues, and hair all over the other bed under the blankets, there was a nasty, dirty wash cloth on the floor. All this in the 45 minutes we were ther... read more

Milayo 

on Expedia

5 years ago

This property has roaches, The beds are not comfortable 

Anonymous 

on Expedia

5 years ago

STAY ANYWHERE BUT HERE! Stay anywhere but here. It’s a nightmare. The general manager changed my room after I booked a double online. No one answers the phones at his hotel. Literally, no one. You don’t even hear one ring when you are standing at the front desk and someone is calling from the lobby. You have to select “new reservation” to get to a call center in another country, then tell them that you are at the hotel trying to check in, and they have to call someone at the hotel, presumably on their personal cell phone, to... read more

Anonymous 

on Expedia

5 years ago

To check in we had to wait 30 minutes, they had a phone in the lobby for you to call the front desk I was on hold at least 30 minutes then I called customer service with Expedia finally someone came down there was roaches in the roomI took a towel to get up water out the floor in the bathroom and the floor was dirty have a hard time getting towels the lady at the front desk said it was due to the covid-19 will not be staying there again 

Michael 

on Expedia

5 years ago

Bad experience My stay was terrible! Once I arrived I had to wait 45 minutes to get my room. The room had a really bad smell and was not worth the money they charge. 

Anonymous 

on Expedia

5 years ago

Not worth your time and money! By all means the worst hotel I stayed in years! 

Smith 

on Expedia

5 years ago

Wow I wish I could get a refund for this stay! The front desk was closed when we arrived & there was two other customers in the lobby trying to get ahold of someone via the lobby phone per the posted instructions. They were angry & claimed to have been there 20+ minutes so far after numerous calls to get someone up there. The employee finally walks in saying “oh I didn’t know anyone was here. I’ve been in the car talking to my friend on the phone.” When someone voiced their complaint to her, the receptionist said “well I can... read more