This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches - The most unclean hotel!!! My room was adjacent to a stairwell and was very noisy with people constantly using the exit, even slamming the doors in the middle of the night. The hallways smelled terrible. People were smoking right by the doors. I killed at least 4 roaches in my room. I brought this to the attention of Vanessa when I checked out, even providing her a plastic bag with one I had killed. She said that the GM Cassandra would call me the next week about my concerns. I never received a call from her. I will... read more
Business response:
Thank you so much for your review, James. We are so sorry for the negative impression you were left with and sincerely apologize for the issues with cleanliness and pest sightings. This is not the exceptional experience that we intended for you and will reach out to our pest control provider immediately for proper action and resolve. We are so sorry for any inconvenience that this caused but hope that all your future travels are wonderful ones.
the hotel caught fire, pillows are flat, the bed was broken and lumpy, the ac didn't work, no ice machine on site
Business response:
We appreciate you for giving us the opportunity to host you, Chris. We are so disappointed to see that you did not enjoy a comfortable and peaceful stay during your time with us, due to the issues with the bed, pillows, AC and ice machine. Our staff works hard to create an environment that feels like home, and we are so sorry that this did not come across. We hope that you will allow us another opportunity to show you a much better experience the next time you are in the area. We wish you all the best in your future travels.
The room was updated but it had several bugs. At 1:30 am someone tried to gain access to our room. Their key card was activated and the front desk called 10 minutes later to apologize. Please take caution when staying at this hotel. The price is decent, but it is not worth your safety.
Business response:
Thank you so much for taking the time to share your feedback, Heather. We sincerely apologize for the issues you encountered with pest sightings and someone attempting to access your room. We know how important safety and feeling relaxed is during your travels, and we are so sorry for any inconvenience these issues caused. We will reach out to both our pest control provider and the property for proper action and resolve. We wish you all the best in your future travels.
The towels in the bathroom had dark stains. When getting up first thing in the morning there was roaches in the bathroom.
Business response:
Thank you for this feedback, Jerry. Please accept our sincerest apologies for the issues that you had with the linens and pest sightings. We can assure you that we take great pride in offering the most clean and comfortable experience and we can't tell you how disappointed we are to hear that this was not your experience, Jerry. Let me assure you that we will reach out to our housekeeping and pest control provider to ensure that these matters are addressed accordingly. We do hope that all your future travels are wonderful on... read more
Business response:
Thank you for taking time to rate our hotel, Joshua. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Wouldn’t stay again Beds were extremely uncomfortable and pillows were flat. Door looked like someone had broken in and they didn’t fix it. You could look into the room from outside because of the door damage. No service available after hours so when the mom in the next room was getting beat and her kids were crying, we couldn’t call any security. Yes you can hear every word from neighboring rooms. The door to the outside was broken so room keys wouldn’t open it... so people would leave a rock to keep it open 24/7. No securi... read more
Business response:
We can't tell you how disappointing it is to see that you did not enjoy your time with us, and that you had so many troubling experiences due to the bed, noise levels, the door and any feelings of uneasiness. This is not at all the exceptional stay that we intended for you to have, and we hope that you give us another opportunity to show you a much better time the next time you are in the area.
The room was dirty! No toilet paper, no towels, no soap!! The beds were old and dirty. COCKROACHES!!
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.