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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel, Steven. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
There was a roach in my room, no complimentary hand soap in the bathroom, the building and rooms stunk, dirty walls and linen. Will not be returning.
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
BEWARE! DO NOT STAY HERE! My kids and I lasted about 45 minutes in this dump! AC didn't work, no one there to fix or move us to another room as there is no staff after I think 9pm. Drug deals in the lobby and we were asked both times we were on the elevator if we were "looking for a good time". Bugs all over the beds and floors, something bit my son in the bed, there were used tissues, and hair all over the other bed under the blankets, there was a nasty, dirty wash cloth on the floor. All this in the 45 minutes we were ther... read more
Business response:
Thank you for taking the time to review your stay at our hotel, Donna. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and maintenance staff to prevent this from happening in the future. Thank you for taking the time to share your experience and... read more
This property has roaches, The beds are not comfortable
Business response:
It is so troubling to hear that you were left with this negative impression of our hotel because of the issues that you encountered with cleanliness, Milayo. We can assure you that this experience is not acceptable, and we will be reaching out to the property to ensure that we are upholding the standards that are being set. We also will make sure that we reach out to our pest control provider to have our rooms properly serviced. We know that an apology does not change your experience, but we are so sorry for failing to excee... read more
STAY ANYWHERE BUT HERE! Stay anywhere but here. It’s a nightmare. The general manager changed my room after I booked a double online. No one answers the phones at his hotel. Literally, no one. You don’t even hear one ring when you are standing at the front desk and someone is calling from the lobby. You have to select “new reservation” to get to a call center in another country, then tell them that you are at the hotel trying to check in, and they have to call someone at the hotel, presumably on their personal cell phone, to... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
To check in we had to wait 30 minutes, they had a phone in the lobby for you to call the front desk I was on hold at least 30 minutes then I called customer service with Expedia finally someone came down there was roaches in the roomI took a towel to get up water out the floor in the bathroom and the floor was dirty have a hard time getting towels the lady at the front desk said it was due to the covid-19 will not be staying there again
Business response:
Thank you so much for your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings, cleanliness and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Bad experience My stay was terrible! Once I arrived I had to wait 45 minutes to get my room. The room had a really bad smell and was not worth the money they charge.
Business response:
Thank you for your review, Michael. We sincerely apologize for the delay in checking in and the unpleasant odors you experienced. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective so that we can improve for all our future guests. We wish you the very best in your future lodging and travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Stephanie. Thank you for rating our hotel.
Business response:
We appreciate you rating our hotel, Dolores. We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area. Thank you
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.