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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience My stay was terrible! Once I arrived I had to wait 45 minutes to get my room. The room had a really bad smell and was not worth the money they charge.
Business response:
Thank you for your review, Michael. We sincerely apologize for the delay in checking in and the unpleasant odors you experienced. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective so that we can improve for all our future guests. We wish you the very best in your future lodging and travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Stephanie. Thank you for rating our hotel.
Business response:
We appreciate you rating our hotel, Dolores. We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area. Thank you
Not worth your time and money! By all means the worst hotel I stayed in years!
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Wow I wish I could get a refund for this stay! The front desk was closed when we arrived & there was two other customers in the lobby trying to get ahold of someone via the lobby phone per the posted instructions. They were angry & claimed to have been there 20+ minutes so far after numerous calls to get someone up there. The employee finally walks in saying “oh I didn’t know anyone was here. I’ve been in the car talking to my friend on the phone.” When someone voiced their complaint to her, the receptionist said “well I can... read more
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the, customer service, overall cleanliness and insects. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us, Smith. We can assure you that we are working diligently with this location to address and fix this issue promptly to eliminate this experience from happening to all ... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Terrible check in, dirty room, no social distancing, heave drug traffic & very uncomfortable setting.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Step. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
We are so sorry that you did not enjoy your time with us and it was not the exceptional experience that we intended for you. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.