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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible.. At first my husband reserved a smoking room with a king bed, when we get there they had us in a non smoking room with the king bed so I asked the lady if she could give us a smoking room with a king bed. Well, we finally get the smoking room but it was a double bed not a king as we asked for to start with. We decided to just keep the room, well as soon as we get our stuff in the room and sit down a bug was crawling up the wall, needless to say that was not the only one in the room there were a few more, the bed so... read more
Business response:
Hello Kristy. We greatly apologize for the issues that you experienced while trying to get the proper room. We hate to hear that there was a mix up of that nature and that it impacted your stay. Seeing that there were problems with bugs being present is something that we take very seriously and will address immediately to make sure that this matter is handled promptly. Again, we apologize for any inconvenience that this caused and appreciate you taking the time to share your experience with us.
The crew said they did not have two double beds as the reservation stated.
Business response:
We greatly apologize that there was an issue with your reservation and the type of room that you requested. We appreciate you sharing your experience and will use it to help us continue to improve.
Booked this last minute and should have looked more closely. Bare minimum for your room with uncomfortable/basic bed and chair. Lobby area and elevator smelled like smoke all the time.
Business response:
Thank you for taking the time to let us know how your experience was staying with us, William. I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience. I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us. Hopefully we have the chance to show you a better experience in the future.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel. Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Worse place I've ever stayed!! Service is slow, hallways smell like you're walking through a bar. Room set up is nice, we got one with a kitchen on the 3rd floor.... however, the roaches were able to enjoy what I cooked for my children. Roaches EVERYWHERE! Crawling down the shower wall, out if the alarm clock and out of the cooking area. Worse place I have ever stayed!! Not to mention, you couldn't even walk down to the vending area without getting harrassed by drunks. Very disappointed!!
Business response:
Thank you for your comments, Angela. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
I'm terribly sorry to hear that our accommodations did not positively impress you. We appreciate your feedback.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.