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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a $60-80 room. Asking twice that is absurd.
The hotel has kitchen in every room, but no dishes, no cups, no dishwasher detergent, nothing related to it, not even napkins or tissue. They have sign outside that hotel has free WiFi, but connection is very bad, free for one device per room. Did not see anyone who was there by himself. Well, very disappointed. The description of the hotel on the site did not matched the reality
Business response:
We're so sorry to hear that you were not expecting our limited amenities and were disappointed because of this. Guests can customize their experience by adding services that they want. It would be a bit shocking if this was not what you were expecting. It is one way we are able to keep our rates affordable. Thank you so much for letting us know about your experience so we can continue to always be improving all we do and offer.
The place was filthy. When we checked in and went to the room, it was horrible. Beds were unmade, dead bugs all over the floor, nasty kitchenette, and a pair of dirty socks in the middle of the floor! Apparently, the room had not been cleaned! We went back downstairs and the desk clerk apologized and said she would find us another room, but we said no thanks, after seeing the inside conditions of this place! Luckily, we were able to get a full refund. The only saving grace of this whole experience was the nice desk clerk...s... read more
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning our friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
Made the online reservation quite easily, paid, and headed to the hotel. The desk was closed, so I tried using the provided phone to reach the staff. For 45 minutes I tried to find a staff member so I could get my room. I eventually gave up and had to go to a different hotel for the night. Not very impressed. Hotel hallways had an odor of marijuana, too.
Business response:
Thank you for this important feedback. We are looking into what happened and we apologize for the great inconvenience you experienced. Thank you for alerting us.
There was nothing to like about this prison cell of a hotel
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for rating our hotel.
Business response:
We are so sorry you were not pleased with your stay.
The staff keeps the place clean. I've seen then scrubbing microwaves, cleaning filters etc. But the most worse thing is that they have the nastiest people living there, who most likely being in the roaches. Left my bag on a chair. When i got home left it in my truck 3days to make sure nothing came with me.
Business response:
We are delighted that you enjoyed our super clean rooms but sorry to hear that you didn't get a better impression of some other guests. We hope your overall stay was a good one. Thank you for sharing your feedback with us.
Business response:
Oh no! I'm sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.