Extended Stay America Select Suites - Wilmington - West

Dirk 

on Expedia

6 years ago

Vi It was a total downer. Smoking residue on a room clearly marked as non-smoking and the chemicals the used to cover the s.old almost choked us. The mattress brought to mind the North Atlantic during storm season. And the heater can came on loud enough to drown out a 747 at game off. When we attempted to contact the front desk to get a slightly better room there was no response. We had planned and paid for 2 nights but when we checked out the next morning we were informed that all payments were final - no refunds. The worst... read more

Tommy 

on Expedia

6 years ago

Really bad 

Candace 

on Expedia

7 years ago

2 hour wait for check in They didn’t have a room ready when we got there and we had to wait 2 and a half hours for the room to be ready. Also the toilet seat needed to be cleaned. 

Anonymous 

on Expedia

7 years ago

The place looked nice BUT the man that attended me was rude and not helpful. 

Allen 

on Expedia

7 years ago

I wouldn’t go back The service was terrible and my room smelled so strong of smoke I could not sleep. We could not check in until 2 hours after the check in time. Called corporate and they were rude. 

Anonymous 

on Expedia

7 years ago

Run! The hotel from the outside and pictures look great. Check in was fine and quick. Once we got through the front entrance to the rooms it went downhill.. the people that vacate that hotel long term are sketchy! People were sending their 2 year old in the parking lot to pan handle money to buy stuff from the vending machine, the same people we saw for 3 days were wearing the same clothes and stunk to high hell.. not a great stay.. room was ok except for the unknown substance on the bed skirt, beds were uncomfortable. Would... read more

Anonymous 

on Expedia

7 years ago

Found a bug in the room, elevator smelled like cigarettes. Only got two towels for our whole stay.