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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On my first day there on a two night stay, I had many cockroaches in my bedroom on the walls and on my bed. I told the front desk and had to wait until the morning to switch rooms. The next room for the second night there was another roach. It is bug infested. There where bugs in the elevator the bathrooms. Horrible smoking smell in hallways. Do not recommend for anyone.
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
ROACH INFESTED Hallways reeked of weed. Walked in my "suite" and was greeted by 5 very large live cockroaches. I left immediately. I still haven't gotten refund from hotels.com as promised.
Business response:
I'm so sorry you had this experience. I trust your billing situation has now been resolved and apologize that you had this frustration.
DO NOT STAY HERE!!! Carpark full of drunk people. Rehab facility next door. Place was filthy. Comes with a kitchen but it will cost you $30 to purchase a frypan if you want to use it. No classes cutlery etc supplied. Sheets looked like they hadn't been changed. Non smoking room we had booked stunk of cigarette smoke, We checked in, saw the room and checked out minutes later and went to another hotel. Give it a miss.
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Front desk was not staffed when I arrived. The hallway and room smelled like tobacco. In the 5 minutes that I was actually in the room we spotted roaches in the room.
Business response:
I'm so sorry you had these disappointments. Thank you for letting us know so we can address the issues.
Kinda gross, kinda sketchy, kinda didn’t plan our trip well enough to go anywhere else. Lesson learned.
Business response:
We are terribly disturbed to read that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Internet is a joke. The website tells you one device at a time, really it's one device - period. What a joke, they want you to pay for Internet. NOBODY PAYS FOR INTERNET FOOLS! I just use my phone as a hotspot.
Business response:
We’re so sorry the wi-fi was not to your liking. We apologize for the inconvenience and will look very forward to welcoming you back the next time you’re in the area.
Place is a little run down.
Business response:
I'm disappointed that we did not impress you more positively. Thank you for sharing your feedback and for staying with us.
Bad amenities There was a lot of loitering, people requesting to be let in w/o using key cards, no cook or serving Ware in kitchenette, mattress was on a cot frame, pillows were very flat, staff asked us not to use towels to clean up spills but nothing else was available or offered as an alternative, also no pet curbing or pick up bags provided (we provided our own but others did not turn their animals. Won't be returning!
Business response:
I'm so sorry you had a disappointing stay and got a bad impression of our hotel and services. Thank you for sharing your feedback so we can always be improving.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.