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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet is a joke. The website tells you one device at a time, really it's one device - period. What a joke, they want you to pay for Internet. NOBODY PAYS FOR INTERNET FOOLS! I just use my phone as a hotspot.
Business response:
We’re so sorry the wi-fi was not to your liking. We apologize for the inconvenience and will look very forward to welcoming you back the next time you’re in the area.
Place is a little run down.
Business response:
I'm disappointed that we did not impress you more positively. Thank you for sharing your feedback and for staying with us.
Bad amenities There was a lot of loitering, people requesting to be let in w/o using key cards, no cook or serving Ware in kitchenette, mattress was on a cot frame, pillows were very flat, staff asked us not to use towels to clean up spills but nothing else was available or offered as an alternative, also no pet curbing or pick up bags provided (we provided our own but others did not turn their animals. Won't be returning!
Business response:
I'm so sorry you had a disappointing stay and got a bad impression of our hotel and services. Thank you for sharing your feedback so we can always be improving.
The property looks good but the bed worn out and lopsided. Be Very uncomfortable. To top it off, the bed made me itch like crazy. Like if bugs were biting me. If you value your reputation, you should remove this hotel from your listings. T
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Bed was terrible, customer service was good , water gets stopped up in the tub , no iron in the room
Business response:
Thank you for your review. I’m so sorry to hear that our hotel didn't make a more positive impression on you. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Vi It was a total downer. Smoking residue on a room clearly marked as non-smoking and the chemicals the used to cover the s.old almost choked us. The mattress brought to mind the North Atlantic during storm season. And the heater can came on loud enough to drown out a 747 at game off. When we attempted to contact the front desk to get a slightly better room there was no response. We had planned and paid for 2 nights but when we checked out the next morning we were informed that all payments were final - no refunds. The worst... read more
Business response:
Oh no! I'm so terribly sorry to hear about this unpleasant experience. This is not at all what we intended for your stay and hope you have only wonderful travel experiences ahead.
Business response:
We are so sorry to learn that you had a disappointing stay with us.
Really bad
Business response:
Ouch. We are so sorry we disappointed you. We wish you only the best in your future travels and lodging.
2 hour wait for check in They didn’t have a room ready when we got there and we had to wait 2 and a half hours for the room to be ready. Also the toilet seat needed to be cleaned.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your reserved room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.