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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Not happy Great location but scary place and people hanging in parking lot front lobby ect.. had to ask for clean sheets then make my own bed:(
Business response:
Thank you for the reviewing our hotel. We are sorry that the amenities and atmosphere fell short of your expectations. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to with the specific amenities guests choose, only paying for those they want and use. We hope you come back again if you need simple, affordable lodging.
This place needs to be shut down , there is cockroaches all over the rooms , rooms are never cleaned . No one is ever at the front desk to help . There is a heavy weed smoke in the hallways beers in the stair ways . People are hanging out side all night long , so hopefully you don't have a nice car it will be broken in too . People are parting all night long so good luck sleeping , I travel all year long and decided to try hotels.com and to be honest ive already deleted my account I will never book with hotels.com again . I ... read more
Business response:
Thank you for sharing your feedback.
On my first day there on a two night stay, I had many cockroaches in my bedroom on the walls and on my bed. I told the front desk and had to wait until the morning to switch rooms. The next room for the second night there was another roach. It is bug infested. There where bugs in the elevator the bathrooms. Horrible smoking smell in hallways. Do not recommend for anyone.
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
ROACH INFESTED Hallways reeked of weed. Walked in my "suite" and was greeted by 5 very large live cockroaches. I left immediately. I still haven't gotten refund from hotels.com as promised.
Business response:
I'm so sorry you had this experience. I trust your billing situation has now been resolved and apologize that you had this frustration.
DO NOT STAY HERE!!! Carpark full of drunk people. Rehab facility next door. Place was filthy. Comes with a kitchen but it will cost you $30 to purchase a frypan if you want to use it. No classes cutlery etc supplied. Sheets looked like they hadn't been changed. Non smoking room we had booked stunk of cigarette smoke, We checked in, saw the room and checked out minutes later and went to another hotel. Give it a miss.
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Front desk was not staffed when I arrived. The hallway and room smelled like tobacco. In the 5 minutes that I was actually in the room we spotted roaches in the room.
Business response:
I'm so sorry you had these disappointments. Thank you for letting us know so we can address the issues.
Kinda gross, kinda sketchy, kinda didn’t plan our trip well enough to go anywhere else. Lesson learned.
Business response:
We are terribly disturbed to read that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.