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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property looks good but the bed worn out and lopsided. Be Very uncomfortable. To top it off, the bed made me itch like crazy. Like if bugs were biting me. If you value your reputation, you should remove this hotel from your listings. T
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Bed was terrible, customer service was good , water gets stopped up in the tub , no iron in the room
Business response:
Thank you for your review. I’m so sorry to hear that our hotel didn't make a more positive impression on you. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Vi It was a total downer. Smoking residue on a room clearly marked as non-smoking and the chemicals the used to cover the s.old almost choked us. The mattress brought to mind the North Atlantic during storm season. And the heater can came on loud enough to drown out a 747 at game off. When we attempted to contact the front desk to get a slightly better room there was no response. We had planned and paid for 2 nights but when we checked out the next morning we were informed that all payments were final - no refunds. The worst... read more
Business response:
Oh no! I'm so terribly sorry to hear about this unpleasant experience. This is not at all what we intended for your stay and hope you have only wonderful travel experiences ahead.
Business response:
We are so sorry to learn that you had a disappointing stay with us.
Really bad
Business response:
Ouch. We are so sorry we disappointed you. We wish you only the best in your future travels and lodging.
2 hour wait for check in They didn’t have a room ready when we got there and we had to wait 2 and a half hours for the room to be ready. Also the toilet seat needed to be cleaned.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your reserved room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience.
The place looked nice BUT the man that attended me was rude and not helpful.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you and we will certainly use your feedback to help us improve. Thank you.
I wouldn’t go back The service was terrible and my room smelled so strong of smoke I could not sleep. We could not check in until 2 hours after the check in time. Called corporate and they were rude.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.