This profile has been claimed by the business owner or representative.
Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had booked and paid for queen bed . I had confirmation from Expedia . When I got to hotel they informed no queen bed avail and asked me to pay extra for King bed upgrade as that’s the only room avail . Also at 5am there was so much noise in the room above me . I was in 227 . It felt like someone was jumping and that woke me up . The grab and go breakfast is terrible and unhealthy / filled with sugar
Business response:
Dear SUPRIYA, We would like to express our sincerest apologies for falling short of your expectations concerning the room request. We do honor these requests; however, there are times when we do not have the room unoccupied and available. Also, we understand the inconvenience caused by the noise issue and acknowledge that our breakfast option did not meet your expectations. Your feedback is valuable to us, and we will address these concerns to ensure a more satisfactory experience for you in the future. Sincerely,Hotel Manag... read more
Unpleasant smell
Business response:
Dear Gynna, We appreciate your feedback and apologize for any inconvenience caused by the unpleasant smell during your stay. Your comfort is our priority, and we will address this issue to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management
The hotel was filthy, our feet where black from walking barefoot in the room. The room also stunk like whatever was cooked in the room by the previous occupants. The “breakfast included” was granola bars and pre-packaged muffins. Stains on the tub. The stovetop barely got hot to boil water. There were no extra pillow available. The staff was very friendly.
Business response:
Dear Kevin, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We ... read more
I booked theough expedia I believe on the way to CT from Chicago I called to confirm my reservation. It was nonexistent. So the hotel manager called expedia and the reservation was found and confirmed. At 230 am when I arrived at the hotel a young man was there to check me in and charge ne about 1500 dollars for an already paid for room. Either the hotel owes me payment or expedia dose. I feel cheated and am glad to post my tale of woo over and over again.
Business response:
Dear Robert, We hope you will accept our deepest apologies for the reservation issue and any frustration you encountered during check-in. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportuni... read more
The room was in a poor condition dirty carpet stained walls and it smells
Business response:
Dear Beata, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
People loud and cursing and slamming doors at night.
Business response:
Dear Denise, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.