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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here!!! The room was disgusting, cookies and dirt in the bed sheets, floors so dirty, stuck to the toilet seat, I almost puked!!!!
Business response:
Dear Erica, We're sincerely sorry for the unacceptable condition of your room. Your experience does not reflect our standards. Please accept our sincere apologies for the cleanliness issues you encountered. We take your feedback seriously and will address these concerns with our housekeeping team to prevent such occurrences in the future. Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust with a much-improved experience in the future. Sincerely,Hotel Management
When I arrived, there was no one at the front desk spite waiting 5 minutes just being courteous I waited over 10 minutes not once but twice and that was just for checking in.. the first room that was given to me was an accessible room with small bugs hiding in the crevices of the shower, lastly the next room I was assigned it was fairly decent until I went to sleep woke up and saw a daddy long leg( centipede) sleeping right there on the wall just enjoying its stay right along with me and I always bring my own personal cleani... read more
Business response:
Dear Ny, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid fee... read more
The front desk clerk that works the evening /night front "customer service" desk has a horrible attitude. When asked for utensils, she questioned "staff didn't put any in your room?" I've stayed for a couple days now and all the other desk services have been a breeze. Not sure what her name is,she never has a name tag on. My first encounter with this lady was the first visit checking in. She made me wait for 20 mins (before saying she'd be there in 10)after calling emergency number when no one is at front desk. She came to c... read more
Business response:
Dear Christie, Thank you for choosing us and for posting your comments. Our goal is to provide the best customer service possible, and we regret not meeting this expectation. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
The room I had smelled of old grease (had a kitchenette) it was very noisy on the hall we were on.
Business response:
Dear Dale, We apologize for the inconvenience you experienced during your stay. The unpleasant smell and noise do not reflect our usual standards, and we deeply regret any discomfort caused. Your feedback is valuable, and we will address the issues promptly to enhance our guests' experience. Thank you for bringing this to our attention. If you reconsider staying with us, we are committed to providing a significantly improved and more comfortable experience in the future. We appreciate your understanding and patience in this ... read more
Rude
Business response:
Dear Lori, We're genuinely sorry for any inconvenience you faced. We strive to provide exceptional hospitality to every guest and regret failing to meet your expectations. We are wholly committed to enhancing our service and would be honored to have you back soon for a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.