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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible! Stay away. Tampons in the hallways and it smelled like piss
Business response:
Dear Michael, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean and comfortable accommodations; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately with our housekeeping team and hope you give us another opportunity to provide you with the flawless stay you deserve! SincerelyHotel Management
Food from previous guests left flies were unclean and had dried caked on items
Business response:
Dear Rena, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Hotel conditions had lots of damages.
Business response:
Dear Vanessa, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable trip.... read more
Everything and everyone was nice and helpful except for the lady at night / afternoon always complained and never wanted to get out of her seat to get anything I asked made it seem like I was bothering her. Also I believe the general manager is the same as the other one in bridgeton and I made a mistake one day extended online accidentally chose the wrong extended stay and they banned me from the hotel lol. In all honesty I wouldn’t stay here again or try the other one in bridgeton they’re unprofessional only reason I stayed... read more
Business response:
Dear Taylor, Thank you for choosing us and sharing your feedback. We're glad to hear you found most of your experience positive. However, we're sorry for your inconvenience with the night staff and the misunderstanding regarding your reservation. Your feedback is important, and we'll address these issues internally to ensure a better experience for all our guests. We value your input and hope you'll reconsider giving us another opportunity to provide a more satisfying stay. Thank you for choosing to stay with us.SincerelyHot... read more
Miserable Stay😒 Where do I start. The refrigerator was so noisy I had to unplug it. The cabinet door under the sink was barely hanging on by the hinge. The I smooshed a cockroach!!! And door handle was malfunctioning. This was room 303. I took my concerns tho the front desk and was taken to another room. Room 208 was cleaner but the window leaked in a rainstorm and mold is forming in the tract. 🙄 The only good thing was the desk staff was very pleasant. I
Business response:
Dear Guest, Thank you for staying with us and sharing your review. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for your suite not being up to your expectations and for the inconvenience caused by switching rooms after your arrival. We appreciate the detailed information so we may have this addressed right away. Thank you for letting us know, and we hope you will revisit us so we can provide you with the perfect stay you deserve.Since... read more
Very dirty
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
This was a horrible place. Mold so strong i cant even begin to tell you. Stains and visible grease and dirt on EVERY surface. Black mold in the corners or the shower and on the showe curtains. Dirt and food left in microwave and o. Kitchenette stove. Tv was broken, not that I cared but my kid definitely did. The overall front desk was absent, had to call because they were nowhere to be found. Elevator is nasty, our door handle was broken. Everything bad you can think, this place had it. This wasn't a leisure trip, so I staye... read more
Business response:
Dear JASMINE, Thank you for reviewing your stay. We aim to provide our guests with a fresh, clean, and comfortable experience, and we apologize this was not your experience. There were multiple issues, including the cleanliness and maintenance of the room and the property and the service issue you had with the staff member. We will address this with the concerned team. Please know that we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we ass... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.