Extended Stay America - St Louis - Airport - Central

Business response:

Dear Tiphanie, Thank you for taking the time to write a review of our hotel. Your feedback regarding the cleanliness and maintenance issues is important to us. We'll address the concerns you've raised promptly to ensure a more comfortable and enjoyable experience for our future guests. Please accept our apologies for any discomfort you faced, and we appreciate your valuable input. We hope you'll give us another opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management 

Business response:

Dear Autumn, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management 

Business response:

Dear Andre, Please accept our sincere apology for the concerns you had with our front desk regarding the reservation. We have shared your feedback with our entire team as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management 

Business response:

Dear Angela, Thank you for your feedback. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management 

Business response:

Dear Jessekia, Thank you for selecting us for your recent visit to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you... read more