Extended Stay America - St Louis - Airport - Central

Business response:

Dear Ahsan, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We dedicate ourselves to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.... read more

Business response:

Dear Marquisha, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the unpleasant smell in your room and the halls. We take cleanliness seriously and appreciate you bringing this to our attention. We will address this matter with our housekeeping team to ensure proper measures are taken to maintain a fresh environment. We value your feedback and hope to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Christopher, Thank you for staying with us and reviewing your experience. We never intend to disappoint our guests, so we're sorry our front desk associate fell short of providing the excellent service we strive for daily. We also apologize if the lack of an ice machine on our property inconvenienced you. Our suites come with a full-size refrigerator and ice cube trays so our guests can use them conveniently and feel at home. Your comments will help us to ensure a better experience for every guest as we advance. We hope... read more

Business response:

Dear Valencia, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Moreover, we apologize you did not experience one of our staff members at his best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident does not reflect our usual service standards. Appropriate action has been taken to ensure this is not rep... read more

Business response:

Dear sam, We appreciate you taking the time to share your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet all of your expectations. While we are not a full-service hotel, we are centrally located and pride ourselves in offering clean and well-appointed accommodations for our guests’ comfort. Thank you for your comments. We hope you will choose us again whenever you visit our city.Sincerely,Hotel Management 

Business response:

Dear Anakin, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for the issues that kept it from being perfect. Your feedback is shared with our concerned team to review and improve. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area. Sincerely,Hotel Management