Extended Stay America - St Louis - Airport - Central

Business response:

Jordan, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these matters lightly, especially with the cleanliness of our property, as this is an essential priority. We are also sorry for the noise issue you experience due to another guest on the property. We regret the inconvenience this caused you. We will discuss your concerns with appropriate individuals to address them. We are very grateful for your patience with this and sincerely hope you give... read more

Business response:

Thank you for being our guest and sharing your review. We are sorry we did not meet your expectations and that you had to leave us earlier than anticipated. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, ... read more

Business response:

Keith, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit Sincerely, Hotel Management 

Business response:

Felicia, thank you for being our guest. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced during your visit and the inconvenience this caused. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We understand your frustration and truly regret disappointing you. We hope you will reconsider and give us an opportunity to provide you with the hospitality... read more

Business response:

Michael, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management