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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I apologize we didn't meet your expectations.
Business response:
I’m sorry we did not meet your expectations
Bad experience Floor in our room was dirty when you walked across it to get to the bathroom when you stepped into the tub you left black footprints in the bottom of the tub. I brought it to their attention and was told that they would clean the floor which never happened. In the tub the drain was so slow that you ended up standing in a couple of inches of water while you shower. The recliner chair was not working I reported the day we checked in and they said that maintenance would fix it we checked out a week later and no o... read more
Business response:
Dear William, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, we hope you will accept our apologies and give us another chance ... read more
Business response:
We’re glad you enjoyed your stay
Business response:
We’re sorry we didn’t meet your expectations
Business response:
We’re sorry we didn’t meet your expectations
The kitchen and bathroom floor had a spill on them that was sticky (like a soda spill). The walls are super thin and someone partied all night.
Business response:
Dear Dyann, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,651 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.