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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very unprofessional /confrontational .
Business response:
Sara, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The hotel was very unprofessional and overall not cleanly. Our room was not ver clean and the staff didn’t seem to care about guests privacy.
Business response:
Kenteria, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured we will take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we would have liked you to d... read more
Was forced to leave before midnight due to fire alarm and water leak. Had to find another hotel.
Business response:
Damien, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you had and the inconvenience it caused you. We certainly understand how frustrating it can be when maintenance issues arise. We have shared your concerns with our maintenance team to improve ourselves going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
There was a odd odor in the lobby as well as one inside the room. Also different types of hair strands everywhere. Was constantly removing hair from the bed, linens and toilet seat (it appeared vent was blowing debris onto the seat so be careful when sitting or being near the toilet). Also bed linen was stained with what appeared to be dried blood. IMO I overpaid for my stay. It should have been priced about $20 cheaper. Convenient location to nearby restaurants. Check in and check out process went fast.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Didnt like the dog friendly room that i was initially given. There was still pet Food on the floor and it smelled
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Booked room not available, had to stay elsewhere This may be a fine hotel. We will never know because on arrival were informed there had been a mistake by the booking software & the room I had reserved was not available. Pleasant young woman staffing registration had found us another room about 15 miles away. That ESA hotel was clean, but complimentary breakfast was breakfast bars and instant coffee/tea bags, no cookware, no "dishware." Despite "Masks are required" signs, only staff was wearing masks. Doubt we'll choose this... read more
Business response:
Mary, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
The lady who checked me in was really nice and so was the lady who checked me out. However I forgot to grab my phone charger from the room before I checked out. I called the hotel to inform them and the woman who answered the phone gave me nothing but attitude and hung up the phone on me. I was very nice when I called I had no reason to be upset because I enjoyed my stay. I called back this morning and the manager was very professional and apologetic. But I just can’t believe an employee would treat a customer with so much d... read more
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,651 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.