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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Floor was dirty. Staff was okay.
Business response:
Thank you for letting us know about the issues with cleanliness, Thomas. Your feedback helps us get better. We will look into this issues and hope to resolve it efficiently and accurately. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to rate your stay with us. We are disappointed to see the lower rating and would love another chance to show you a much better opportunity the next time your travels bring you this way.
Yuk Waited too long to check in. Room smelled like oxidized body oils the kitchen drawers contained food crumbs from the last occupant and the noise level was unreal. Could hear occupants and TVs in other rooms well past 2am. No one to call as the front desk closes at 7PM! Some unsavory people staying here. Didn’t have time to read the reviews before I booked can’t believe Hotels.com even has this place on there website
Business response:
We are saddened to learn you didn’t enjoy your stay with us. We appreciate your feedback and will use it to create a more satisfactory experience for all guests. Thank you.
You get what you paid for. What I didn’t like: 1) The walls were so thin that I can hear my neighbors talk and what they were smoking. 2) The linen were old and had a lot of lint. Lint got all over our clothes and hair. 3) The hallway floors and elevator were dirty. 4. The side door to the dumpster appeared to be damaged and wasn’t locked. 5) Other places that I’ve stayed in that had kitchenette offered: free linen and towel exchange, dishwares, utensils and pots/pan in the room for the guest to use freely, trash removals. 6... read more
Business response:
Thank you for your detailed review of your stay, Bao. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Staff was rude and not paying attention to the desk. Had to wait 10 min before someone would come and check me in, and staff was rude and belittling when i needed assistance.
Business response:
Hello Emily. Thank you for sharing your experience with us. We can't tell you how disappointed we are to see that you did not enjoy your time with us due to the issues with the overall customer service. We will make sure that we address these concerns with our housekeeping team so that we can improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.