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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just the air conditioning. Hotel lobby was extremely dirty Rooms are just old and tired, no ice machine It’s a not smoke hotel room and every floor lobby smelled like smoke. I will not be staying there any time soon
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. Also, your concern regarding the condition of our rooms will help us improve our future guests' experiences. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
WOULD NOT HONOR CONFIRMED RESERVATION The person in charge of the counter was extremely rude, I had a confirmed reservation that I had made over ten days in advance and when we got there he said the room that I had reserved was not available and wanted to charge me over 50% more of the price that I had a confirmation for for room with two beds. He said he would not honor my reservation even when the guy from hotels.com called him. I have never dealt with someone so disrespectful, told my sister she could call 911 if she had ... read more
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and the inconvenience it caused. Your feedback will be shared with our front desk team to investigate what went wrong so that this does not happen again. We value your feedback and hope to have another chance to restore your confidence. Sincerely, Hotel Management
Dirty rooms and the breakfast is poor. The shower curtain was even stained.
Business response:
Thank you for taking the time to review your stay. We are sorry for the issues in your suite. A clean, fresh suite is our top priority, and we will work to ensure that this does not happen again. We also apologize for your disappointment with the breakfast offerings. We value your comments and hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Depressing
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I need my refunds back I did not stay the reservations never came thru if u look and see i stayed at the laquinta inn i tried to call and get my refund but they kept telling me the sysem is down but i will appreciate if u can return my funds please and thank you
Business response:
Dear Carter, thank you for reaching out to us with your review. We are sorry to learn you did not take your trip to see us after all. We are even sorrier your expected refund has yet to process. We would be happy to look into this further on your behalf. We would appreciate additional information so we may properly investigate and follow up with you. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Bed bugs. Room smelled like fish. No ice machine. Pictures of the place were deceiving.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
My review All the furniture was mismatched and old, the countertops in the kitchen area had large chips, the bathroom countertop had multiple brown stains, the shower head was difficult to figure out how to get warm water, the window would not latch shut after being opened, the paint in the hallways had large chips missing, the elevator controls were covered with scratches and the complimentary breakfast was pathetic - a couple of muffins in plastic wraps and some pacs of oatmeal. I was very pissed at spending $117.00 to sta... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your accommodation and the overall condition of our property. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider giving us a second c... read more
Floors are dirty, mold under ledge of sink.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.