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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Changed the reservation without informing because I checked in late
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
No place to stay at when your not a local... The management there was not polite or understanding and staff was unprofessional unacceptable!!
Business response:
Misha, thank you for your review. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
We did not feel safe there, were in a budget so we settled for this, not worth it, we were there 2 nights and did not sleep well, beds are not comfortable, pillows are flat, service was ok, smell in rooms/hotel not good.. will NOT stay there again.. you have to pick up your own towels at the front desk pretty much ask for anything, they don’t have blow dryers, when I checked out I was st the front desk waiting and when I said Hello anyone there, a lady answered, if you knew I was there why not say good morning I will be righ... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the h... read more
the room was the dirt-east room I have seen already!
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
It’s smell room r horrible when u enter the property smell horrible
Business response:
Thank you for being our guest at Extended Stay America. We apologize for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
This is the only hotel that do not do housekeeping every day. When we went into our room after we’re gone for the day, the room was very dirty and not clean. We stay there for two nights. We expect it to be clean because we’re not staying only for the night he stayed for two nights.
Business response:
Thank you for choosing to stay with us. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Pésimo Hotel Muy mal, al parecer los colchones son muy viejos y amaneci llena de ronchas. Avise en recepcion y solo dijeron lo siento.
Business response:
Maria, thank you for choosing to stay with us. We apologize for the difficulties you encountered in your room and for the unsatisfactory service you received during your stay. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will consider a return visit to our hotel the next time you are in the area so we can provide you with a much-improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.