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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really dirty there smells like smoke
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Couldn’t find ice machine, no one anywhere to ask. Entire floor smelled awful. Stained bedding, dirty floors.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. Also, know all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hot... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible - Look something else. Smelly room, Looks like very old property. free Breakfast is joke,
Business response:
Udedeep, thank you for choosing to stay with us. We apologize for the odor you experienced in your room and for the average condition of our hotel. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will also are your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when... read more
没有早餐，没有吹风机，没有热水壶，没有咖啡壶。服务态度好，设施太不完善。早餐太简单。卫生干净，声音太吵了。
Business response:
Robert, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
我定了一间两个床的房间，晚上到的时候前台说只剩这一个床的房间，我们三个人，如何住？这么晚了，我们最后入住了，前台首先把我们的房间弄错了，给了我们107，107房间已经有人入住，结果改到307房间，这个房间空调坏了，而且只有一张床，wifi也链接补上，找前台，前台也不帮助我们处理，让我们打电话自己处理wifi的问题。
Hopefully I can upload photos. I reserved online a non smoking room, upon check in I received I smoking room. They checked me in on the third floor which was under construction. I am a pregnant woman and the smell was horrific. The construction was annoying the workers were twisting my room nob, the carpet was filthy, the bed was stained, the inner blanket had a cigarette hole burned in it,N the shower leaked, the water wasn't that hot, spider webs were on the wall, the mattress was stained, the t.v. Was very tiny, hair that... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.