This profile has been claimed by the business owner or representative.
Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
环境可以，服务态度非常好。但是配套设施不完善，没有热水壶、没有咖啡壶、没有吹风机。晚上很吵。其它还可以。
Housekeeping Fail There was food left in the microwave and a smell that permeated the entire room. Will not stay there again.
Business response:
Heather, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Walk into room and smelled like a ashtray. Went back and ask for a nonsmokers room. Told that room was no smoker. No other rooms were available. It was so bad that evening I checked out in the morning and moved hotels.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay and regret our team could not assist you appropriately regarding it. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it adequately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Booked a room specifying to prefer no smoking. Upon checking in, they ended up giving me a smoking room and not what I had reserved.
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Cold They made me and my 3 babies check out at 8pm. Because I complained about the renovation that was going on above me they keep my money me. And my 3 babies sleep outside
Room was out dated. Floor had stains. Bathroom cieling was in bad shape kitchen counter were damaged. Choice of channels for entertianment was a joke. Wall were thin could here the next door all night talking.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never in your LIFE would you expect this crap!!!!
Business response:
Tyron, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.