This profile has been claimed by the business owner or representative.
Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t know what’s the problem, but every room I got was terrible, stoppers not in the tub, don’t give you clean towels, you have to bring your dirty towels downstairs in a plastic bag to get clean towels had to ask for toilet paper , house keeping never clean the rooms, the guys at the front desk say they only clean once a week, if you want cleaning you have to pay. I say I’m paying to much already, I wish I would pay for extra to clean my room, when that’s what supposed to be done anyway. The refrigerator, makes your food... read more
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had due to issues in your suites. We will share your comments with our housekeeping and maintenance teams for their review and action. We are also sorry to know about the inconvenience you had due to our hotel policies for the amenities, towels, and housekeeping. We hope to have an opportunity to serve you again. Sincerely, Hotel Management
I wouldn’t recommend staying her. We got in at 2am very tired, when we went to check in they asked us to come back in 5-10 minutes. When we got into our room there was a spider crawling across the floor. My husband woke up with bites. The microwave wasn’t cleaned still had food in it. And you can hear everything through the walls, on one side of our room they were up yelling after 1am and the other side of us sounded like they were doing construction at 1am. Also very hard to find somewhere to park. We will not be staying th... read more
Business response:
Thank you for choosing us and for taking the time to post a review. We are sorry for the noise disturbances you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and will make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Business response:
Chad, we are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Awful experience Wouldn’t let me check in because I arrived after midnight and had to find a different hotel.
Business response:
Andrew, thank you for taking the time to share your concern. We are sorry to read about your experience and regret not being able to accommodate you this time. It is never our intention to cause any discomfort, and we hope you allow us the opportunity to host you. Sincerely, Hotel Management
Stay Away. Disgusting. The room was filthy and clearly never gets cleaned properly between uses. Hairballs were all over the floor and stuck to the back of the door. Hair was imbedded in the towels, sheets, and shower curtain. Also found hair in the microwave and in the kitchen sink. And none of the hairs were small. Long female ones everywhere that cannot be missed. Anyway, The floors were covered in grime and havent seen a mop in a while. A layer of dust covered the table, lamps and the phone. Stains and burns on the kitch... read more
Business response:
Thank you for posting a review of your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We also apologize for the way our front desk handled this situation. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and front desk team for review and action. We ... read more
Given faulty key card and there was a man going from one room into another watching me and was a total creep, he observed me and made me uncomfortable so I just left. Extended stay refusing a refund so had to dispute with bank to stop the payment. Never got in room and left but was criticized for not coming to the desk and just calling safely from my car
Business response:
Thank you for sharing your feedback. We take the safety and security of all of our guests very seriously and we regret that you did not feel completely secure at times. Moreover, it is disappointing to read we missed our opportunity to host you this time and we will review the instance you mentioned. We hope we have another occasion to host you and replace this memory with a pleasant one. Sincerely, Hotel Management
Business response:
Debra, please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Customer service was horrible. Receptionist was extremely rude.
Business response:
Please accept our apologies as well for every assurance we will be working with our front desk team to address the concerns outlined in your review. Normally they do a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.