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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your time or money! Had to check in 3 different rooms. First room was occupied, second was filthy with the housekeeping cart still inside. 3rd room has a knock in the ac, door stuck, and had a dirty table. Never again.
Business response:
We are very sorry the rooms allocated to you were not in good condition. As the cleanliness of our hotel is a key priority, we are very sorry our rooms fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was dirty.... hair everywhere. I was on the first floor and the people on the 2nd floor where stomping and slamming doors all night. Didn’t sleep at all. I went to get coffee in the lobby in the morning, and it was terrible
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced due to the noise during your stay with us. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, your concerns regarding the cleanliness will be shared with our housekeeping team to provide a better experience going forward. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
Broken sink handle, dirty towels, luckily the room was for one night and it was a rushed reservation
Business response:
Michael, thank you for choosing us for your overnight stay. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Nothing unique just another hotel. The beds were really small not queen size at all.
Business response:
Mojo, thank you for being our guest. We are sorry to read that our bed fell short of your expectations. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No housekeeping service. Kitchen empty. You had to get your own towells. Tv didnt work
Business response:
Mark, thank you for being our guest. We are sorry for your disappointment with our hotel policy. Please know, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. Also, the dishware for your room is kept at the front desk. We will ensure our front desk staff clearly communicates our services to all guests going forward. We have also shared your concern with regard to the television with our maintenance team so that they can... read more
The property was run down – the television/cable did not work and there were no “in room“ items that you would normally find in an extended stay room.
Business response:
Thank you for being our guest. We regret our property was not to your expectations and are sorry for the inconvenience you had due to the television. We have alerted our maintenance team about it, and they are fixing it immediately. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
All there tv and internet wasn’t working and they said I couldn’t get a refund
Business response:
Thank you for being our guest. We apologize for the tv and internet issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.