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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in I was told they were sold out of 2 queen beds which I had booked. Then I had to ask for a rollaway bed and a discount. When getting into my room the whole thing smelled like smoke which was disgusting. Breakfast was a gonala bar and a bag muffin Will never stay here again. Best thing was location and leaving!
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered and regret the odor in the room assigned to you. We have taken note of your comments and have shared it with teh appropriate teams so that we make our future guests stay a comfortable one. Also, your feedback about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Managem... read more
The room reeked of cigarettes, the counters were dirty, toilet paper roll had not been changed out and left on an empty one, towels didn't look very clean. It was such a disappointing trip. Will not be booking with place again
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible horrible. One the worst managers and front desk staff
Business response:
Yogi, thank you for posting a review of your stay. We apologize for the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Absolutely a Sh*thole! The only thing that made it better than sleeping in my car was the terrible shower... Dirty, rundown, no coffee, no ice, broken iron, dirty dirty dirty. a bad motel 8 is a big upgrade! let’s just say i’m glad i recently had a thetnus shot update. Don’t stay! Keep Driving!
Business response:
Cameron, thank you for reviewing your stay with us. We are sorry for the issues you faced. Our duty is to provide a fresh, clean and well-maintained environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the housekeeping and maintenance team so that action can be taken. We appreciate your business and hope to have a second chance to prove ourselves. Sincerely, Hotel Management
Well when I get there the lady at the front desk told me the sold out all the no smoking rooms and she offered one smoking room , she said if you don't want it I can cancel the order and we don't charge for , I have to look for another place around 1 am I was Soo mad
Business response:
Thank you for your review. We apologize that all the non smoking rooms were overbooked, and we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.