Extended Stay America - Stockton - Tracy

Business response:

Dear Maria S, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Marilyn, We appreciate you choosing us and for taking the time to leave your feedback. We regret not meeting your expectations and appreciate your feedback about our breakfast options. Our in-house dining offers delicious grab-and-go breakfast offerings to help get your morning started right, and we are disappointed that this did not meet your expectations. We never intend to mislead; therefore, we apologize for any miscommunication and frustration this caused. Thank you for staying with us while visiting the area, and ... read more

Business response:

Dear David, Thank you for staying with us. We are sorry for not meeting your expectations. Your valuable feedback is always appreciated as it helps to improve. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your observations, and we hope to welcome you back soon! Sincerely,Hot... read more

Business response:

Dear CESAR, Thank you for reviewing your recent visit to our hotel. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management