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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price the breakfast was not worth it there was no pots pans or anything else for me to cook with
Business response:
Thank you for sharing your comments. We are sorry you were unhappy with our breakfast offerings and regret you were unaware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We would like the opportu... read more
Very rude costumer service This hotel was bad the lady who checked me in was so rude she had a horrible attitude like I was an inconvenience to her the room was dirty and the on the go breakfast was a joke that did not even have orange juice and the coffee was out it then at check out the lady was also rude I will never stay at this hotel again in fact i think this hotel ruined me from ever staying at another extended stay America
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Also, your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Poor management Terrible experience. Went to check in and was told at 11pm that no rooms were available even though I had prepaid and received an email confirmation of my booking. Was told the front desk tried to call me. I had no missed calls of any kind. Hotels.com were very apologetic and refunded me my money and I went and stayed at a hotel with better service.
The whole place smelled like cigarettes.
Business response:
Thank you for reviewing your stay. We apologize for the smoke smell you experienced in your room. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor from our property. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Kaley, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not recommended I actually didn’t check in bc the hallways smelled like bad smoke... and not clean. So hotels.com changed my hotel on the spot. I have asthma. I can’t be around ppl that smokes and this place has really bad smell and not clean. The receptionist took me to the room and I couldn’t stand it. I booked a non smoking room but they told me they ran out...
Business response:
Hanifa, we sincerely apologize for the reservation issue you encountered at the time of check-in. Also, we apologize for the issues you had in the rooms offered to you. Your comments have been discussed with our team, and we have discussed them with appropriate teams to deliver better future guests experiences. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
They did not change out towels or make the bed at all. I stayed there 3 days
Business response:
We appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback y... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.