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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The people are extremly disrespectful and rude kll mever stay here again
Business response:
Thank you for being our guest. We apologize for the behavior of our team members. We value your feedback and will use it to make sure we are more consistent in our service delivery. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The stay was ok. Service was mediocre. Some of the attendants were friendly, other than than it was horrible. Customer service could have been better. Very rude. The dryers didnt work at all. There was no breakfast. And on the website specifically stated a breakfast. I woule like a refund.
Business response:
Thank you for staying at Extended Stay America. We are glad your overall experience with our staff was pleasant. However, we regret you did not experience some of our associates at his best. We will share your feedback with the appropriate individual so he can be more diligent going forward. Your concerns regarding the hairdryer have been shared with the maintenance team to fix it immediately. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to ou... read more
Terrible place to stay I have nothing nice to say about this place at all! Cold, unfriendly- reception staff condescending. (Except for the one who checked us out - she was helpful). We checked out the next day. BTW - “Breakfast” was a tiny wrapped muffin which looked it came from 7-11l We had to ask for a coffee maker and cups. When we went to reception we were told - “Maybe you should have looked at the brochure then you would have known to ask before you went to your room”
Business response:
Linda, thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Location desperately needs cleaning oversight. Room was not cleaned. Food debris stuck on the kitchen faucet, bottle caps on the floor and the bathtub was filthy.
Business response:
Luke, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Si... read more
When I checked in I was told they were sold out of 2 queen beds which I had booked. Then I had to ask for a rollaway bed and a discount. When getting into my room the whole thing smelled like smoke which was disgusting. Breakfast was a gonala bar and a bag muffin Will never stay here again. Best thing was location and leaving!
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered and regret the odor in the room assigned to you. We have taken note of your comments and have shared it with teh appropriate teams so that we make our future guests stay a comfortable one. Also, your feedback about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.