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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY SOMEWHERE ELSE!! Elevator did not work, the shower head was broken and did not work, shower water was Luke warm at best. Room was not clean correctly. I travel a lot and I’ve never had a room bad enough to write a review but this Hotel was terrible out dated dirty and they just to keep up with the repairs.
Business response:
Dear Troy, thank you for choosing us. We apologize for all the difficulties you had during your stay. Our maintenance team is addressing your concern on a priority basis. Also, our housekeeping staff works hard; therefore, we regret not catching the issues you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
A little hiccup The first room that I checked into had 3 roaches. One in the bathroom and 2 in the kitchen. the front desk changed me to the only other open room. I was much cleaner.
Business response:
Thank you for staying with us and sharing your comments. We are so sorry for the issues you outlined about your initial room, but we are glad our staff was attentive to your requests and gave you a much better room. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
Very dirty...@ check-in & then next morning @ check-out....trash on the floor throughout ...entrance...lobby...elevator.
Business response:
David, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Room had bad smell. Lobby had very string smoke smell. Front desk was grecious to change the room late night.
Business response:
Shirish, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Manageme... read more
Not recommend
Business response:
Alma, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room was a bit dirty. Smelled like smoke. It was supposed to be a non smoking room. Would not recommend. Too much $$ for low quality room
Business response:
Maricela, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
I got a handy cap person room for one. The bathroom not only smelled like pee it just wasn’t clean and had no counter space for clothes to be set on when you shower it also had no place for your bar soap to sit on when you shower. I also had to kill roaches. If my wife would have been with me staying at that location would never been an option.
Business response:
Bryan, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.