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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommend
Business response:
Alma, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room was a bit dirty. Smelled like smoke. It was supposed to be a non smoking room. Would not recommend. Too much $$ for low quality room
Business response:
Maricela, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
I got a handy cap person room for one. The bathroom not only smelled like pee it just wasn’t clean and had no counter space for clothes to be set on when you shower it also had no place for your bar soap to sit on when you shower. I also had to kill roaches. If my wife would have been with me staying at that location would never been an option.
Business response:
Bryan, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managem... read more
DO NOT BOOK HERE Absolutely horrendous. Not only was the room not clean, there were a strangers shors underneath the bed. There were really skeevy people loitering around and the room smelled like weed and cigarettes. DO NOT STAY HERE
Business response:
Thank you for being our guest. We are concerned to read your specific comments about the smoke odor. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. Additionally, we will also relay your comments about the cleanliness issue to our housekeeping staff to be more diligent. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not worth the money. Dirty stinky rooms. Shower was spraying water all over the wall because of a leaking fitting.
Business response:
Dustin, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The first time i s
Business response:
Megan, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.