This profile has been claimed by the business owner or representative.
Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is a dealership next to hotel and they had a recording that continously went off ALL night about "trespassing" very loud and irritating
Business response:
Dear Catherine, Thank you for selecting our hotel and taking the time to write a review. We apologize for the noise disturbance you experienced during your stay, and we're sorry we could not resolve this for you. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Disappointing stay. The front desk rep was very friendly. The Hotel was also under renovation and our room was very disappointing. We turned on the heater and it smelled like burnt hair. So we had to turn it off. The place was not really clean. It was dusty and yellowish dirty walls. Not what I expected for the price. I would not stay there again.
Business response:
Dear Leandra, We are sorry we failed to deliver the exceptional stay you deserved and apologize for the inconvenience you experienced due to our ongoing remodel. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We regret that we could not resolve this while you were still here. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Sincerely,Hotel Management
Elevator broken, hotel smelled bad throughout and especially in room, felt dirty, room key didnt work, cheap breakfast, barely any shampoo, enough for a bald person, no conditioner, stained carpets, pretty sure front desk was asleep when I showed up to check in, hallways loud, all for a way over priced expense. Not worth it. Spend the extra 30 dollars and go to a nicer hotel.
Business response:
Dear Guest, thank you for choosing our hotel. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Roaches in bathroom
Business response:
Dear Lawanda, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider... read more
Booked a one bed room and was replaced for two bed room. Breakfast was verry limit. No ice machine?
Business response:
Dear Ricardo, thank you for being our guest. Please accept our apologies for not meeting your expectations regarding the room you requested. We understand your frustration, and we regret disappointing you. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Being an extended stay hotel, our rooms have fully equipped kitchens with full-size refrigerator... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.