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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room reeked of cigarettes, the counters were dirty, toilet paper roll had not been changed out and left on an empty one, towels didn't look very clean. It was such a disappointing trip. Will not be booking with place again
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible horrible. One the worst managers and front desk staff
Business response:
Yogi, thank you for posting a review of your stay. We apologize for the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Absolutely a Sh*thole! The only thing that made it better than sleeping in my car was the terrible shower... Dirty, rundown, no coffee, no ice, broken iron, dirty dirty dirty. a bad motel 8 is a big upgrade! let’s just say i’m glad i recently had a thetnus shot update. Don’t stay! Keep Driving!
Business response:
Cameron, thank you for reviewing your stay with us. We are sorry for the issues you faced. Our duty is to provide a fresh, clean and well-maintained environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the housekeeping and maintenance team so that action can be taken. We appreciate your business and hope to have a second chance to prove ourselves. Sincerely, Hotel Management
Well when I get there the lady at the front desk told me the sold out all the no smoking rooms and she offered one smoking room , she said if you don't want it I can cancel the order and we don't charge for , I have to look for another place around 1 am I was Soo mad
Business response:
Thank you for your review. We apologize that all the non smoking rooms were overbooked, and we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
For the price the breakfast was not worth it there was no pots pans or anything else for me to cook with
Business response:
Thank you for sharing your comments. We are sorry you were unhappy with our breakfast offerings and regret you were unaware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We would like the opportu... read more
Very rude costumer service This hotel was bad the lady who checked me in was so rude she had a horrible attitude like I was an inconvenience to her the room was dirty and the on the go breakfast was a joke that did not even have orange juice and the coffee was out it then at check out the lady was also rude I will never stay at this hotel again in fact i think this hotel ruined me from ever staying at another extended stay America
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Also, your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Poor management Terrible experience. Went to check in and was told at 11pm that no rooms were available even though I had prepaid and received an email confirmation of my booking. Was told the front desk tried to call me. I had no missed calls of any kind. Hotels.com were very apologetic and refunded me my money and I went and stayed at a hotel with better service.
The whole place smelled like cigarettes.
Business response:
Thank you for reviewing your stay. We apologize for the smoke smell you experienced in your room. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor from our property. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.