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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They overbooked the hotel. I had indicated a 10pm checkin. Their front desk calls at 9:30 stating they were full and a prepaid reservation would not be honored. Jasmine the front desk clerk stated I made assumptions about over booking and no manager was available.
Business response:
Joey, thank you for your feedback. We are sorry we were unable to honor your reservation this time. We are reviewing this situation from our end to make sure we are well-poised to handle such situations in the future. Once again, we apologize for the inconvenience and hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
There was pee on the toilet seat when we entered and the room had a strong odor of old sweat. After I took a shower I realized there was no hair dryer and when I went to the front desk to ask for one they said they didn’t have enough for all the rooms. I asked if they could retrieve one from another room since I had already washed my hair and they said no. We will never return there.
Business response:
Christy, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Business response:
Todd, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They cancel on me They cancel on my when I got there
Business response:
Thank you for sharing the details surrounding your stay. Please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Apoplectic They didn’t honor my reservation.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
It was okay just needs a lot of upgrade and cleaning.
Business response:
Michelle, thank you for choosing to stay with us. Please accept our apologies for the difficulties you encountered while you were here. Your feedback has been discussed with our housekeeping team, and we will be more diligent in our efforts going forward. We also assure you that we will share your observation regarding the renovations with the concerned people in our organization. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Not the best No microwave in my room, over the duration of my stay, they were working on getting a microwave for my room. Did not happen before I checked out. Very small few options breakfast. Bed not very comfortable.
Business response:
Brittany, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I reserved a room with two full size beds, however, when we arrived, only a room with one full size bed was available and it wasn’t finished being cleaned yet. We were offered this room along with a rollaway bed, for the same price as the room with two full size beds, if we could return in a half hour. We accepted and returned later. The next morning we asked if we could check out one hour later than the normal 11am check out time. The front desk was only willing to give us an additional 45 minutes. Very disappointing experi... read more
Business response:
Thanks for the review and for choosing our hotel. We hate knowing you had difficulties during your stay with us, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are truly sorry that we failed. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.