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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast consisted of a muffin and coffee to go. Hotel was run down, and not very clean. Dirty windows and floors. Dogs barking in rooms close by, all day long. Not sure if should be updated or knocked down! Great location, shame on the hotel
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Man... read more
Will not return Rooms are not cleaned often. The dirt and grime is from over time. Hair not properly picked up. Various odors. First room had mold.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not a safe or secure property. All mt tools were stolen out of my truck. Which was parked backed in. In the closest space to the front door.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Shady Employees!! Horrible Service Horrible will never stay at this hotel again. A front desk worker accuse us of stealing a decor pillow attempting to charge it to our stay after arguing with me for 15minutes delaying my check out a manager had came to notify her there was no decor pillow in our room at all!! This was Ridiculous
Business response:
Grace, thank you for being our guest. We are sorry for the inconvenience you faced. This is not the impression we like our guests to leave with. Your feedback will be used to make sure our future guests aren’t impacted similarly and that our associates deliver excellent service going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They don't have continental breakfast despite what expedia advertise.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Very poor housekeeping standards in general, very noticeable upon arrival. This is unfortunate, since property has more potential. The floors and hallways leading up to the room were not clean, very obvious that they have not been swept and vacuumed properly in several days. If they were, very poor job was done. Room was not properly cleaned prior to my check in, with food crumbs on the kitchen dinette counters and liquid stains on the small table. Chairs and carpets stained, very apparent that they had not been steam cleane... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
Look again There was no hot water. Electrical outlets didn’t work. It took a long time for the room to get warm. There were utinsils in the kitchen. There were no extra blankets. No ‘do not disturb’ signs. I did get a quiet room, however.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible customer service and roaches in hotel I had roaches in my room. I took one to the front desk and they just said they would take a note and give to the manager. My heater caught fire. Smoked out my room. So no heater for two days I was there and they again said, "Please dont turn it back on and I will leave a note for the manager". I asked for a late check out with all of my inconveniences and they refused stating that hotels.com got the commission off my room, not them. Had I booked through their hotel they could of... read more
Business response:
Dear guest, thank you for being our guest and for sharing your valued feedback with us. We are so sorry for the unwelcomed visitors in your guest suite. We have regularly scheduled pest control treatments in place to prevent such occurrences and have inspected and treated your suite as a precaution. We also apologize for the maintenance issues and that this was not resolved to your satisfaction. It's clear we need to do better to respond to the needs of our guests and so sorry for your experience. Thank you for staying with ... read more
Great front desk. Hotel not so great. The service from the front desk was great. They only clean the room once a week. If you want fresh sheets your out of luck. I had never been to a hotel that this was their policy. They have no ice machine.
Business response:
Sharon, thank you for taking the time to post a review. We are very sorry as you were unhappy with our hotel policy and regret the inconvenience it caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, ... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.