This profile has been claimed by the business owner or representative.
Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Used the free internet and got charged $4.99 for internet even though i got the free internet confirmation
Business response:
Saul, thank you for your review. We apologize for the inconvenience you had due to the additional charges. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Stay was great until we were charged for something that was not permitted but was not advised or were told about any extra charges. I have never had this problem before and I want to be compensated
We got a smoking room... not sure why but it made me nauseous the entire night
Business response:
Taylor, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
I didn’t like the extra fee upon checking in I thought that was a bit of an inconvenience but the location was in a quiet ai
Business response:
Thank you for choosing us. We are sorry to know you were unhappy with the incidental charges. On a positive note, we are glad you liked our calm atmosphere and had a relaxing stay with us. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Good for one night, not staying again. I booked a pet friendly room for one night. The front desk staff was friendly, but the hotel was definitely dingy and dirty. We were initially given a room that was not ready - the beds were unmade, the trash from the people before was still in the room, and the bathroom was dirty. We were given a new room once I went back to the front desk. Our new room was “clean” in the sense it was ready for guests, but it was still dirty. There were mounds of dirt in the corners of the floor, espec... read more
Business response:
Gabrielle, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your rooms while you were here and the inconvenience it caused to you. Your feedback regarding cleanliness is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us another chance to serve you better on your ... read more
They overbooked the hotel. I had indicated a 10pm checkin. Their front desk calls at 9:30 stating they were full and a prepaid reservation would not be honored. Jasmine the front desk clerk stated I made assumptions about over booking and no manager was available.
Business response:
Joey, thank you for your feedback. We are sorry we were unable to honor your reservation this time. We are reviewing this situation from our end to make sure we are well-poised to handle such situations in the future. Once again, we apologize for the inconvenience and hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
There was pee on the toilet seat when we entered and the room had a strong odor of old sweat. After I took a shower I realized there was no hair dryer and when I went to the front desk to ask for one they said they didn’t have enough for all the rooms. I asked if they could retrieve one from another room since I had already washed my hair and they said no. We will never return there.
Business response:
Christy, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Business response:
Todd, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They cancel on me They cancel on my when I got there
Business response:
Thank you for sharing the details surrounding your stay. Please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.