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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average stay Average condition plus noisy neighbours. But housekeeping very helpful Breakfast poor no coffee!!!
Business response:
Dear Kuldeep, Thank you for taking the time to provide feedback on your recent stay. We are glad to hear that our housekeeping team was helpful, and we apologize for the issues you experienced during your visit. We regret that the noise affected your comfort, and we understand how important a peaceful environment is during your stay. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible.Also, we will review our breakfast offerings to... read more
Got to the room ready to sleep at 1am, bedsheets clearly hadn’t been changed as they were stained and had hairs on them. Asked for a new room and was told one wasn’t haulage, the manager handed me new sheets and told me to change them myself. My partner complained more sternly and suddenly a new room was available. That was one was even dirtier than the first one. Told them we weren’t staying there and drove 4 hours home at 2am instead. Don’t waste your time. Housekeeper also appeared to be a literal 12 year old child.
Business response:
Dear Erik, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Further, we have also discussed your review with our front desk team and will ensure we are more welcoming as we advance. Please revisit and allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Bad. It looks like an old government building or school that was renovated into a hotel. The rooms feel like a dorm room. Be aware that the walls are paper thin. The couple next to me was blaring rap music and the walls were so thin that I could hear their entire conversation in between songs... until 2AM. Top it off with a dog in a room a few doors down that barked until 11PM. I didn't feel safe as a single woman so didn't use the exercise room.
Business response:
Dear Valerie, Please accept our apologies for not meeting your expectations during your time with us. It is unfortunate that you did not enjoy your overall stay with us. We strive to provide a quality experience for all our guests in a safe environment and understand your feedback about the condition of our hotel. We hope you will revisit so you can see our improvements and dedication to outstanding experiences firsthand. We wish you safe travels!Sincerely,Hotel Management
Hotel staff never salted the entrance ways or parking area they both are covered in snow the entire stay Hotel pool has algae growing on the bottom surface , management is never available and the staff barely speaks English
Business response:
Dear Ashaley, Thank you for your feedback. We sincerely apologize for the issues you encountered during your recent stay. A well-maintained and clean environment is critical to ensuring a comfortable experience, and we regret that we fell short in these areas. We are actively addressing your concerns with our team to enhance both maintenance and cleanliness standards. Your feedback is invaluable to us as we strive to improve our services, and we hope to offer you a significantly more enjoyable and comfortable experience shou... read more
You get what you pay for Waited a half hour to check in at 5:30 p.m as no one was the counter. Extremely loud all night. Drunk people swearing in hallway. Had to ask for silverware and dishes. Not in room.
Business response:
Dear Heather, Thank you for providing your feedback regarding your recent stay at our hotel. We sincerely apologize for the extended wait you encountered during check-in, and we fully understand your disappointment concerning the various issues you raised. Furthermore, we regret any miscommunication that may have occurred regarding our dishware policy. Our front desk team aims to ensure that guests receive comprehensive information about our amenities at check-in, and we are disappointed that this was not your experience. To... read more
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
it is easier to say what I liked....and that was our room was very close to the front desk; our smoke detector was BROKEN, the temperature, when we arrived was 44 degrees, (despite me calling about the hot tub) hot tub was out of order, the pool area was FREEZING and the breakfast was SO sparse, not even a piece of fruit
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
While my wife and I were out, "maintenance" entered our room without our knowledge and let our dog out. When the front desk was asked, they initially said no one entered. After further conversation, they admitted they entered due to a miscomunication. We repeatedly asked to speak to the manager and have never received a call. This is an untrustworthy and unsafe space. Do not stay here.
Business response:
Dear Tommy, We sincerely apologize for the inconvenience and misunderstanding regarding your room entry. This incident is not reflective of our usual practices, and we understand your concerns. We are reviewing our procedures to ensure clear communication and to prevent such situations from happening in the future. Your safety and trust are our top priority, and we regret that we fell short. We appreciate your feedback and hope to offer you a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.