This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower curtain rod was hanging off wall. Phone did not work. Overall dirty and under staffed.
Business response:
Dear Charles, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our housekeeping and maintenance team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
The attendant on the front desk doesn’t have good customer relationships and arrogant. Upon entering the room bad odor of smoking was noted. The bathroom is dirty. Upgrading is necessary in this hotel. My overall experience was terrible and I was disappointed.
Business response:
Dear Blessing, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. We have noted your observations regarding the need to update and renovate the room and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our suite clean, fresh, and up-to-date. Our front desk team is always available to help you, and we regret if they were not attentive to your requirements. Thank you again for sharing your findings, and we hope to wel... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
It's not what it seems! The hotel look nice when you check the website They service breakfast! I have just coffee for breakfast because they don’t make it anything else!!! Few things on the room that I don’t like it No ice machine on the building, the rooms need maintenance
Business response:
Dear Miguel, Thank you for your feedback about our complimentary grab-and-go breakfast offerings; we are disappointed you were not happy with the variety. We appreciate your observations and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we take notes for future plans. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
No mattress covers in mattresses, filthy , mold in bathrooms , trash left under kitchen sink from previous guest . Staff was very nice and changed room to one that was better . However I would not ever stay there again.
Business response:
Dear Kristin, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize a... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Not worth the money room cleaning not done every day, we had to bring our soiled towels downstairs to get those changed, staffs not very friendly on the reception, made us wait for check in even when we said kids need to go to washroom
Business response:
Dear Ashish, Thank you for selecting us for your recent visit to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
Horrible smell in the alley, leaking sink in the kitchen, stovetop doesn’t work
Business response:
Dear Kiran, Thank you for selecting our hotel and taking the time to write a review. We apologize for any oversight in our hotel areas and the maintenance issues you encountered in your suite. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our hous... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.