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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uno scandalo. Da evitare. Una vergogna, non ci hanno comunicato nulla relativamente alla richiesta per il trasferimento, niente cuscini aggiuntivi. Nessuna assistenza da Hotels.com. Hotel sporco e puzza di Marjuana. Lampade non funzionanti. Colazione pietosa e ripetitiva, solo muffin e tea. Squallido davvero. Il direttore non presta assistenza. Seguirà un azione legale per la richiesta di rimborso per indennizzo.
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
When we got to the hotel, no one was at the reception desk. We knocked on the plexiglass screen several times to no avail. After about 10 minutes or so, a male staff member came out and checked us in. However, he really needs more training on customer service. He didn't say sorry for being late. He was unfriendly. The next day was not much better. There were no paper cups for the coffee. When I asked the same male staff member, he said, "Unfortunately" they didn't have any more cups. He later hesitantly asked me how many cup... read more
Business response:
Dear Sovicheth, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Business response:
We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.
The staff when we checked in were tentative and polite but when checking out it was a totally difficult story. I stood at the desk for several minutes while several staff members argued amongst themselves. The bathrooms need updates bad, so bad that they look really dirty.
Business response:
Dear Shanna, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve.Sincerely, Hotel Management
When arrived there, the room was dirty.
Business response:
Dear Ibania, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitmen... read more
As soon as i walked in the room, the kitchen caught my eye. The outside of the refridgerator was dingy and dirty with brown spots all over it. didn't want to put anything in it. The stove was also dirty with rust all over it and the vent looked like it was picked up off the street. The bath tub did not have a stopper. it had a black hole in it. I did not even take a shower for the fear that something may crawl out. All of the faucets were leaking when i walked in. I honestly did not sleep well because of what i saw in the ro... read more
Business response:
Dear Kehran, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely, Hotel Ma... read more
This property is very worn down on the insides. The room was bot cleansed properly and you could see fingerprints all over including the headboards. Luckily i brought my own disinfectant wioes because it was too late to look for another property. The AC vent/filter clearly hasn't been cleaned in ages and this is an extended stay hotel so obviously there has been cooking going on in the room. Bathtub still had the dirt ring around it. The drain was so dirty and has no cover so you're just staring down a dirty black grout infe... read more
Business response:
Dear Alecia, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.