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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again It is a dingy, the front desk seems like you are in a roadside service station. The hall carpets are beyond filthy.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Would not recommend
Business response:
Dear William, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
I didn’t even stay there had to leave do to emergency and no one was at desk so I dropped my card in the box and left so I already let them keep the money for the room without refund and then they managed to take 11$ from my 100 deposit only sent me back 89$ of my money I’m never booking with them again that’s it 👎
Business response:
Dear Kahlil, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Reservé 2 habitaciones y solo tenían disponible una.
Business response:
Dear Ernesto, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
Upon check in there were groups of people just in the lobby which is small... Finally check in get to the room, my window is open, heat on 90 dust and dirt all over the table and tv area, the drain cover was missing from the tub and you can see water sitting in the drain there was also visible feval matter in the toilet. I went got a new room walk down there and the door isnt shut or locked, the chair bybthe desk ia sticky to the touch and a burner ripped off the stove.I struggled to get a working key and twice went to fix i... read more
Business response:
Dear Heather, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
mal olor a marihuana no limpieza servicio regular mucho ruido en la noche las habitaciones viejas la area sucia
Business response:
Dear Carmen, Thank you for sharing your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the ... read more
The room was dirty. We found dirty socks under the bed, chocolate wrap in the kitchen drawer and there were no utencils in the room. The covers were sheet like only. No blankets in the winter. The furniture falling apart. I will never stay there again. Nor do I recommend anyone else to.
Business response:
Dear Conchita, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.