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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
I have stayed at other extended stay america and they where good but this one was not. Even if housekeeping is upon request wen i asked for it i was told i have to pay for it ex. Linen or rest room cleaning Stayed with phisicaly handicaped guest amd handicaped person acomodation is advertised is not that way
Business response:
Dear Americo, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effo... read more
Worst place ever. Please never book this stay. Rooms are dirty and too old. Bathrooms were not cleaned properly and ambiance is too dull. I will not even give 1 star to this place.
Business response:
Komal, We thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for any inconvenience. This has been addressed, and we are very grateful for your patience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
very poor service
Business response:
Dear Yahia, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
Allez ailleurs Aucune cafetière dans la chambre. Les draps étaient tachés. Il a fallu retourner à l’accueil pour leur dire que les draps doivent être changés. L’employé nous a remis un set de draps pour que nous fassions le lit nous-mêmes. Le ménage doit être effectué par le client selon les directives de l’employé à l’accueil. Le téléphone dans la chambre non opérationnel de même que le four. Il faut absolument des sandales de plage pour entrer dans le bain. Les murs de la chambre sont sales.
Business response:
Dear Karine, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Thank you for this valuable feedback, as it helps us get better. We appreciate you choosing us, and we look forward to seeing you agai... read more
I made my reservation with a month in advance and got there no rooms available. Finally they found one but pillows and sheets had a weird smell. My room keys didn't work next day. They didn't clean or change my towels.
Business response:
Dear Natalia, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. We are very disappointed to hear about the concerns you experienced with sheets and towels in the room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we apologize that we did not meet these expectations. We will address this with our Housekeeping team imme... read more
We arrived to find an intoxicated person at front area who then passed out into the garden. Check in was easy, except the intoxicated person was then standing behind us. The smell of the property from the reception area, lifts, hallway was disgusting. The room overall was in very poor condition and not in standing with the quantum of cost. We left to source accommodation elsewhere and upon return to collect out bags found the intoxicated person getting out of a lift with staff. Overall not a great experience and photos on we... read more
Business response:
Dear David, We apologize for the intoxicated person and the poor condition of your room during your stay. We take the safety and comfort of our guests seriously and appreciate your feedback. We will address these issues and update our website photos to represent our property accurately. We hope to provide you with a better experience. Thank you for sharing your experience with us.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,867 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.