Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Sorry that you did not enjoy your stay. We hope that you will give us another chance in the future. 

Business response:

Sorry to see that you did not enjoy your stay. But thanks for giving us a try. 

Business response:

Dear Marcus, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Gustavo, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management 

Business response:

We thank you for your feedback. 

Business response:

Dear Darwin, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

We thank you for your feedback. 

Business response:

Dear Brian, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit. Sincerely,Hotel Management 

Business response:

Dear Jeffrey, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Thank you for sharing these details, and we are very grateful for your patience. Your feedback is shared with our concerned team, and we will ensure they are addressed adequately. Please stay with us again so we can show you the hospitality you deserve.SincerelyHotel Management