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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets were nasty tub was dirty smelt like dirty clothes when u walk in
Business response:
Dear Ashley, Thank you for reviewing your stay. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
It is quite unclean, but staff is helpful! :)
Business response:
Dear Corrie, Thank you for being our guest. It is good to know you were pleased with our helpful staff. However, we are sorry for the cleanliness concerns that you encountered. Providing clean and comfortable accommodation is our priority, and we will address this appropriately and appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Dissapointed They sent me to a very dirty room on the first floor that smelled like dogs. Then, I was taken to the fourth floor, the room there was clean, however the bed was dirty. Then I spoke to the management and they took me to a clean room in the second floor. I also have not received my $100 in security back. I am very disappointed with the service.
Business response:
Dear Muhammad, Thank you for choosing us. We are sad for the inconvenience caused to you with multiple changing of the rooms due to poor housekeeping issues. We have addressed this with our team and ensured that these are essential requirements and can't be ignored. Our team is instructed to recheck the rooms thoroughly before allocating them to the guest. Please feel free to reach out to us for further assistance. On behalf of everyone here, we invite you to stay with us again the next time you visit the city. Sincerely,Hot... read more
The property is in really bad condition. Still waiting for my reimbursement of one night. We change hotel the day after. I called Expidia the same night and still waiting for the $25 credit you offer.
Business response:
Dear Iris, Thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you reach out to them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us again.Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Not a great stay The location was OK, Check in was not the best, they took a copy credit card and charged me for a deposit for what, I still don't know. I had to go to reception at check out to get get the deposit refund. The breakfast was a joke - a muffin and a coffee. The room was dated, carpet was should have been removed 10 years ago with the bed.
Business response:
Dear Ken, Thank you for sharing your thoughts with us. We sincerely apologize for not meeting your expectations during your stay. We understand that the deposit policy may have inconvenienced you; however, please note that it is refundable and serves to guarantee any incidental charges you may incur during your stay. We value your feedback and will strive to ensure your next visit is a much-improved experience. We hope to welcome you back soon.Sincerely,Hotel Management
Room was smoked in. No shower curtain. Nothing in the kitchen.
Business response:
Dear Alex, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. To ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forw... read more
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,867 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.