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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in need of a renovation, the shower head is clogged, the bed is uncomfortable, the lobby area is dirty, they offer a grab and go breakfast and they put it on a table at the lobby area, and is gone early. First time at this hotel, but it would be the last too
Business response:
Dear Ana, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is ... read more
Business response:
Thanks for your feedback.
Pésimas instalaciones Hotel viejo, olor a humo y marihuana, paredes con moho, fuga de agua en inodoro, cama olía a suciedad
Business response:
Dear Guest, Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope ... read more
Business response:
Thanks for your feedback.
The property is close to newark airport and the mills mall. The room was not clean.
Business response:
Dear Ahmed, Thank you for staying with us and sharing your review. While we are pleased that our proximity to the Newark Airport and the Mills Mall was convenient for you, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have immediately brought this to the attention of our housekeeping for review and action. ... read more
The only reason i took it is it was next to the airport but, when you first get there no one is there to help for a good 15 min, they told me it is usually the case. Rooms smells like cigarette and Old and i said rooms bcs i had to switch rooms 2 times from the smell. No shampoo to shower One very thin bed cover
Business response:
Dear Patrick, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and apologize for your disappointment. We will discuss your concerns to ensure these issues are addressed promptly. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
I recently had the unfortunate experience of staying at Extended Stay America Suites Elizabeth Newark Airport, and I must say it was one of the worst hotel stays I have ever had. First and foremost, the cleanliness of the hotel was utterly unacceptable. The hallways and rooms were dirty. The bathroom was particularly distressing as there was no running water upon checking in. To make matters worse, the incessant fire alarms going off throughout the building both days. The constant noise disrupting and caused significant dist... read more
Business response:
Dear Richelle, Please accept our apologies for the disappointing experience with us. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Also, as a precaution, we will have our engineering team thoroughly inspect all our suites. We hope you will give us another opportunity to ... read more
cobran por el estacionamiento eso es algo tonto si estoy quedandome en el hotel
Business response:
Dear Raul, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.