This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
$235 per night for a terrible experience Our rate was $235 per night. Arrived to no bed sheets or blankets on the bed. The kitchenette didn't even have a basic coffee machine. One little tube of shampoo was provided for 2 people. Not even a "Do Not Disturb" sign was available to hang on the door. The photos are a false illusion. There was zero value for charging $235 per night.
Business response:
Dear Seeta, Thank you for sharing your feedback with us regarding your recent stay. We're sorry to hear that your experience did not meet your expectations, especially regarding the lack of basic amenities in your room. We understand that these issues can have a negative impact on your stay, and we apologize for any inconvenience caused. Our goal is to provide a comfortable and enjoyable experience for all of our guests, and we regret that we fell short in your case. We appreciate your feedback and will use it to make improv... read more
This hotel was a disgrace. It was actually filthy! From the moment you pull up it looked like a half way house, The carpets were disgusting, the windows in the room probably haven’t been cleaned since built. It was a waste of my money. I didn’t stay the night I left for a new hotel. I should’ve demanded a refund! Not a place I would admit to staying in let alone recommend it.
Business response:
Dear Vanessa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Terrible customer service, towels are not changed when necessary, the bathroom has a fungus on its ceiling, the showers tend to be in poor condition.
Business response:
Dear Nicole, Thank you for sharing your feedback. Our team is dedicated to providing each guest with an exceptional stay. Therefore, we regret this was not your impression. We hope you will accept our sincere apologies for not addressing your concerns promptly and for the inconvenience caused. We hope you will consider allowing us the opportunity to make it up to you next time you revisit Elizabeth.Sincerely,Hotel Management
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
smell of pot in the floor
Business response:
Dear Angel, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Checked into one of the 2 rooms. There were ants everywhere. We checked out right away and I needed to call the next morning to get the full refund for the 2 rooms. I did get the full refund.
Business response:
Dear Clement, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. We are committed to ensuring cleanliness to all guests and will ensure this is addressed appropriately. We would have loved to solve this issue while you were here. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,867 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.