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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Next to washing machine running all night
Business response:
Dear Mikael, Please accept our apologies for disrupting your stay caused by the noise disturbance from the washing machine. We are sorry that we were unaware of these concerns, and we regret not being able to accommodate you in a more suitable suite. We have shared this issue with our team and will ensure we are more diligent in satisfying our guests. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Terrible terrible hotel to stay at They were not friendly they was acting like I woke them out of there bed when I was checking out. Stick paper to the front desk the say call emergency then when you call him, he came out of the back and he can see that they will sleeping. I clean the room every two weeks. If you any therefore stay for five days you can’t get your room clean you have to take the towels downstairs so they can give you other towels and they’re not very helpful with that either by telling you these things when ... read more
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Room looks nothing like website photos. Very basic old furniture. No dining space .And the so called " breakfast included " is nothing but a small counter with coffee and and small muffins. Twice a tried to get some coffee, the pot was empty. Only one employee at the front desk whe he or she goes to the rest room, you have to sit there and wait. WHAT A TERRIBLE EXPERIENCE. never again.
Business response:
Dear SAMIR, Thank you for taking the time to review your experience with us. We aim to deliver a seamless visit for every guest. Therefore, we hope you will accept our sincere apologies for failing you. We understand your disappointment regarding the various concerns you described and appreciate you informing us. We are continually looking to improve our services and accommodation, and we will share your feedback with our entire team to see how we can enhance our guest's satisfaction moving forward. It was a pleasure having ... read more
Location for our use was good. Two staff at desk were just okay nice. Building was extremely rundown and had a bad odor. Our room absolutely stunk of a bad odor. Will not recommend to anyone.
Business response:
Dear Stephen, Thank you for taking the time to evaluate your experience with us. We are happy you liked our convenient location and the attentive service from our associates. However, we regret the various issues which impacted your stay. We follow strict standards regarding the cleanliness and upkeep of our hotel. Therefore we sincerely apologize for failing to meet your expectations and ours. We are continually striving to improve our services and accommodation, and we will share your feedback with the appropriate individu... read more
It was quiet but room was dirty sheets were dirty rags were old and and holes in them Dog poop around property
Business response:
Dear Carla, Thank you for sharing your candid feedback with us. Please accept our apologies for failing to meet all your expectations. The issues you described are unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping team to thoroughly inspect our hotel for any lacking aspects and ensure our future guests do not encounter the same issues. We are committed to providing a flawless experience, and we h... read more
Debris on the floor. Debris iin the drawer, refrigerator was unable to open. Microwave was too small, powerless.
Business response:
Jong Hwan,Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.