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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Airport shuttle is unreliable at best;Never again!
Business response:
Dear Philip, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Sincerely,Hotel Management
At check in the staff was all in the breakroom and asked customers to wait 10 minutes before they would come to the front desk to check in people. What kind of hotel does this? No sense of customer service. The hotel hallways have a bad smell. The other reviews are accurate. The room is ok. Pretty basic. I will not be staying at this horrible place again.
Business response:
Dear Raheel, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will review this instance with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Moreover, we apologize for your concerns regarding the cleanliness issue in the hallways. Our housekeeping team usually does a great job ensuring a clean and fresh environment... read more
Absolutely terrible experience, I would give them Zero stars if I could. I picked this hotel because of the kitchen. As a new mom it was important to have a working kitchen and the room was dirty. The kitchen was not functional as the refrigerator was broken and everything was dirty. I had to throw away the milk I pumped because of the broken refrigerator. I will never stay here again.
Business response:
Dear Laura, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
segunda e ultima vez que fico. Sujo, atendem.mal... quiseram me co rar 2 vezes... gastem 200 300 reais a mais mas fiquem em outro na mesma area
Business response:
Dear MARCUS, Thank you for taking the time to evaluate our hotel. We want every guest who stays with us to have a fulfilling time with us and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
I wanted to do check out before 11 am that is the time to do check out but there wasn’t anyone in front desk, we were a lot of people waiting for checking in and checking out but terrible service, I couldn’t do check out because I almost missed my flight and I couldn’t pick my deposit up that was $100 dollars, so they didn’t give me back my money of deposit. I really want a reimbursement for this terrible service and my deposit back
Business response:
Dear Javier, We sincerely apologize for the inconvenience and frustration you experienced during your check-out process. It's unacceptable that no one was available at the front desk, causing delays and issues with your deposit return. We understand how important it is to provide efficient and reliable service, especially when it comes to our guests' time-sensitive plans. We will address this with our team to ensure it doesn't happen again. Meanwhile, please reach out to us at the hotel directly so we can review your charges... read more
Terrible Stay Experience Room smelled like cigar smoke. Burn mark in blanket. Dirty Shower, weird smell in the bathroom. Overall dirty and more like a cheap motel feel. I’m good off coming back there.
Business response:
Dear Gerald, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
It’s not clean. U don’t get clean rooms and bath It’s really not pleasant feel
Business response:
Dear Amarinder, Thank you for evaluating your stay with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We have shared your concerns with our team to ensure we do not repeat these issues in the future. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Business response:
Thanks for your feedback.
Location is good. The property is terrible
Business response:
Dear Akmal, Thank you for reviewing the recent visit. Please accept our apologies for not providing you a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location you like.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.