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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for your feedback.
Dirty, noisy, and unprofessionally run. The front desk team appeared cooperative.
Business response:
Dear Nnaemeka George, Thank you for staying at our hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns and cleanliness issues you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your feedback is valuable to us as we continue to make improvements for the comfort of our guest... read more
Business response:
Thanks for your feedback.
Not worth the money. Our room did not have a shower curtain when we arrived. Front desk took more than an hour to get us one. I called 3 times to ask about different things and each time before I could confirm with the front desk attendant that I understood what they offered, they would hang up on me. Overall poor customer relations.
Business response:
Dear Jon, We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the delay in providing you with a shower curtain and the issues you encountered when communicating with our front desk. Your feedback is important to us, and we will use it to improve our services. Please know that this does not reflect the level of service we aim to provide, and we will address these issues internally. We appreciate your patience and hope you'll consider staying with us again, allowing u... read more
When we arrived we couldnt find the front desk attendants. We got to the room and it was on the clean end, but dingy and a little dusty. The key card worked may one time out of 10 painful. I see this more as a motel than hotel. Will not stay there again.
Business response:
Dear Jemima, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret that the room was not as fresh and clean as you expected. Your feedback will help us to improve our service and guest experience continuously and is shared with our team to review and improve. We apologize for the inconvenience you experienced with your room key during your stay. Your ... read more
Not happy with stay The room was fairly disgusting. We had burn holes in our bedding. The shower was dirty as was the counter in the bathroom. Overall we felt the hotel was very underwhelming and ended up spending more than expected. We had to pay for parking on top of additional charge and they also put a 250 dollar hold on my account when we arrived for damage security. We also had a sink that did not drain well.
Business response:
Dear Thomas, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We take these matters seriously and are committed to addressing them with the relevant departments. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. If we may be of further assistance, please reach the hotel directly. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitali... read more
Business response:
Thanks for your feedback.
Demasiado dinero para el servicio prestado
Business response:
Dear Anderson, Thank you for staying with us. We were disappointed that you felt the price did not meet your expectations. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Your feedback is essential as we continually focus on advancing our guest experience. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Managem... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.