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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was closed to the airport, had great view of the airplanes but stayed at 3rd floor and elevators, hallway and room were dirty and smell really bad. There was a moment were u can smell used of narcotics. Bathroom was dirty, went to front desk and asked to be cleaned. They just poured water and nothing else. Bedsheets had stains as well.
Business response:
Dear Natalize, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Bastante justo No hay desayuno...... Es un café y poco más. Un poco decepcionante
Business response:
Dear Sergio, Thank you for sharing your candid review. We always want our guests to enjoy everything our hotel has to offer. However, we regret that the variety of our complimentary grab-and-go breakfast has greatly impacted your overall stay. When we receive feedback like this, it is always shared with our brand leaders to see what we can do to enhance our guest’s satisfaction moving forward. We hope this issue is not too much of an inconvenience and that you will stay with us again.Sincerely,Hotel Management
You get what you pay for Our stay was just ok. We had a late arrival and just needed a place to lay our heads. The room was what we paid for. The floor seemed sticky like it hasn’t been cleaned, the room decor and furniture had a lot of wear and tear, shower head needed more water pressure. But we didn’t expect much because we didn’t pay much.
Business response:
Dear Melvin, Thank you for choosing our hotel for your recent visit to the area. Our goal is to exceed our guest’s expectations in every aspect of their stay. Therefore, we sincerely regret letting you down. Our team follows the most rigorous industry standards regarding the cleanliness and upkeep of our property. And we will follow up on your concerns with our housekeeping and maintenance team to ensure our future guests do not encounter such disappointments. We hope to have the opportunity to host you again and show our co... read more
I do recommend this place if you are on a budget… However, I will start by saying that the sheets of the bed were clean , TV worked other than that everything else was wrong with the room; the room had a bad odor, paint was peeling on some walls, every feature in the room is aged and some light lamps did not work, fridge was very very loud and was making crackling sounds so we have to shut it down, bathroom to me looked very bad…
Business response:
Dear David, Thank you for taking the time to evaluate your visit. We work hard to ensure that we provide clean and well-maintained accommodations to every guest at a very affordable price. However, it was disappointing to know this was not entirely your impression. We want to thank you for being very specific about the issues you encountered, as it helps us to serve our visitors better moving forward. We will certainly address your concerns with our housekeeping and maintenance teams to resolve the issues immediately. We hop... read more
I checked in at 231 and was. Barged 100 dollar early checkin fee of 29 minutes. I had to get ready for 330 meeting and had no choice. Have stayed and other properties never had such an astonishing fee. Very disappointed
Business response:
Dear gerasimos, We are disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Business response:
Sorry that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. But thanks for giving us a try.
PÉSSIMO NAO FIQUEM. Tem varios outros hoteis ao redor, pouca coisa mais caro. Cafe da manhã é mentira, dao um cafe e muffin, horrivel. Não tem guarda volumes. Mal frequentado, tudo de ruim, mal cuidado, sujo. Sou viajante experiente confiem em mim e NÃO RESERVEM.
Business response:
Dear Marcus, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Acceso facil al lugar. No cumplen con lo ofrecido a la hora de la reservación, no tienen suficientes toallas ni implementos de aseo, lugar húmedo ofrecen desayuno gratis y no lo dan, el restaurante no funciona es un verdadero fraude
Business response:
Dear Gustavo, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.