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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for your feedback.
I reserved two rooms. When I arrived for check in, the hotel said they gave out the rooms that I had reserved. The staff was unapologetic. She said she had another room vacant but I would have to pay extra for it. I had no choice because I was with my family. She asked that I take it up with Expedia. Send my refund.
Business response:
Dear Kenneth, Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation. Our hotel has a standard cancellation policy that applies in most situations, such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you reach out to them directly for the resolution of your billing concerns. We appreciate your patience and hope you will allow us another opportunity to h... read more
A lot of stuff needs to be changed the room l stay inn was too bad garbage was leftover the fridge was soo dirtyand no handles on the refrigerator Iwas shocked something need to be done.
Business response:
Dear Ebenezer, Thank you for your review of our hotel. We are sorry that your room was not up to our usual standards of cleanliness and comfort. We acknowledge the importance of your concerns, and we will address the issue with our housekeeping staff to ensure such instances are not repeated. Also, we appreciate you informing us about the handle missing from your room's refrigerator. This will be shared with the appropriate individual in our organization. We truly appreciate your concern for improving our guest services, and... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
They charged me 100$ for deposit, gave me back 89.34 without saying anything about why sent me only that amount
Business response:
Dear Abilio, Thank you for sharing your concern with us. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. We regret if this was not adequately communicated to you. Please allow us to evaluate the situation to see what went wrong. Meanwhile, if you are in doubt and would like to review your charges further, please feel f... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.